Regional Business Operations Manager

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
This is a remote, US-based p
What this job involves:
Operational expertise & leadership to bring the business together, and help us achieve new heights. The role will be centered around the following key elements.
Commercial Management

• Supporting practitioners to ensure:
• Help to steer projects towards profit, and away from non-scalable or unprofitable areas.
• Helping to refine offerings, ensuring they are profitable.

o Tight scope definition (review of scope, not writing of scope)
o Priced to win & priced to deliver margin
o Commercial terms are acceptable (matrix to segment commercial teams)
o Delivery is in line with budget
o Timely client billing
o Strong cash collection performance

• Development, roll-out, training, and ongoing support for new pricing methodologies, commercial reviews, process and project controls to unlock greater margin performance, working in conjunction with the Chief Commercial Officer

Business Development, Sales Enablement, and Marketing

• Helping drive a consolidated view of the overall pipeline, where the greatest opportunities lie, and providing feedback to the business around key sales metrics.

Business Operations

• Overseeing production activities, including work in hand, resourcing constraints and requirements.
• Bringing together the Regional Practice teams (Consulting, Operations & Infrastructure), and fostering a ‘one team’ mentality
• Identify and roll out process efficiencies in terms of production, accounting and finances, team structures, etc.

Systems & Change

• Seek out opportunities for operational excellence.
• Working with the practice business leaders in order to deliver new technology, process or systems change.

Reporting & Team

• This role may subsequently recruit one or more Business Admin roles as direct reports.
• This role will direct report to the Chief Operating Officer, JLL Sustainability Services.
• This role will matrix report to the Regional Practice Lead for Sustainability Consulting.

Person Specification

• A strongly “supportive” approach to “enable” a team of professionals to deliver their best for clients and the JLL business.
• Real-estate business finance background or understanding.
• Business operations manager with financial acumen, an understanding of financial statements, rearward & forward looking metrics and reporting.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.