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Regal Bakersfield 14 - Floor Staff
Company | Regal Cinemas, Inc |
Address | , Bakersfield, 93311, Ca |
Employment type | PART_TIME |
Salary | |
Expires | 2023-06-24 |
Posted at | 1 year ago |
Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- Compliance with our company dress code.
- General cleaning duties; and
Essential Duties and Responsibilities for each position include, but are not limited to, the following:
Box Office
- Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
- Promoting the Regal Crown Club program
- Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
Concession
- Up selling/Suggestive selling
- If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
- Ensure required alcohol certification and training are current where applicable.
- Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
- Operating, preparing and cleaning of all concession related equipment
- Promoting the Regal Crown Club program
- Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
- Complying with all local, state and federal food safety laws.
- Abide by all federal and state laws with regards to breaks and/or meal periods.
Usher
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Perform in-auditorium concession auxiliary sales as directed by management
- Inspecting backpacks and packages when applicable.
- Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Assisting with all opening and closing duties as assigned by management
- Monitoring the cleanliness and operation of theatre vending equipment
- Enforcement of MPAA rating system
- Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Language Ability:
Possess good public speaking, listen effectively and respond clearly and directly.
Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability:
Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.
Personal Skills:
Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Behaviors
Preferred- Functional Expert: Considered a thought leader on a subject
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Thought Provoking: Capable of making others think deeply on a subject
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Loyal: Shows firm and constant support to a cause
- Team Player: Works well as a member of a group
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Financial: Inspired to perform well by monetary reimbursement
- Peer Recognition: Inspired to perform well by the praise of coworkers
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