Referral Coordinator Jobs

GENERAL DISCRIPTION:

Duties required of Referral Coordinator set appointments and process transfers to ensure timely transmission and start of services. Primarily connected with the healthcare industry, referral coordinators serve as a liaison for patient resources. This position must be executed in compliance with insurance requirements, and the coordinator will often work closely with insurance companies.

REPORTS TO: Referral Supervisor

SUPERVISES:N/A

SALARY/STATUS: Non-Exempt

MINIMUM REQUIREMENTS:

• Ability to establish and maintain effective working relationships with other employees, patients, representatives of outside agencies and the general public.
• Demonstrate proficiency in assessment and delivery of all services to a diverse population
• Graduated from accredited school, and High School diploma/G.E.D.
• Professional mannerisms and appearance
• Ensure that clinical services are available to all clients
• Adult, Infant and Child C.P.R. certification

RESPONSIBILITIES:

Referrals:

• Keep accurate log of all appointments made.
• Check referral voicemail regularly; address referral requests appropriately.
• Document referral appointments in medical record.
• Perform general office duties that require proficiency in communication and organizational skills.
• Document in log book: location of appointment, name and specialty of doctor seeing patient, date of appointment.
• Send all appropriate paperwork and records to specialist.
• Schedule outside referral appointment, as directed by PCP.

Medical Referrals:

• Fax all pertinent referral information i.e., history and physical, labs last office visit and referral
• Verify patient address and phone number
• Obtain correct insurance authorization as required per insurer
• Complete medical referral, inform patient of appointment information via mail/phone
• Review referral and verify patient insurance information
• Consult with patient regarding scheduling appointment times as needed
• Record referral information in patients chart and referral log

Other Duties:

• This position also requires the ability to work at a computer workstation, and some knowledge of a key board. From time to time, it also requires the ability to work long and arduous hours.

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