Receptionist - Transplant Administration

Provide assistance guidance and direction to visitors, patients, department/unit and hospital staff. Perform general office duties (i.e., answer phones, typing, and office supply requisition, etc.) Scheduling department/unit patients and thorough understanding of related examinations.

Greets and assists visitors. Answers telephones and provides appropriate information. Performs clerical tasks, as assigned. Works in environment of a highly confidential having demanding workload, complex telephone system or switchboard and/or where information of a more complex and confidential nature must be accurately provided to callers.

Essential Duties:

• Assures that reception area is clean and orderly. Assures that the department and adjoining areas are neat and clean.
• Performs other related duties as assigned or requested. The Hospital reserves the right to add or change duties at any time.
• Greets visitors and ascertains name and other pertinent information. Determines nature of visit. Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor’s arrival. Maintains log of all visitors including name, affiliation, date, and time of visit.
• Accepts and signs for packages addressed to department. Delivers package(s) to addressee or notifies addressee of package arrival. Receives and sends out messenger or courier items.
• Answers telephone(s). Screens and forwards calls. Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, University or department publications and guidelines and/or personal knowledge. Route calls for employees, as appropriate. Accurately takes and delivers messages. Maintains log of all calls requiring further action.
• Performs a variety of routine clerical tasks(may include processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining log for package pickup and delivery, transmitting information or documents to employee using computer, mail or fax, photocopying, scanning and collating, filing, etc.), as time permits. Provides support to the executive assistants in the office.

Required Qualifications:

• Combined experience/education as substitute for minimum education.
• Req Demonstrates excellent verbal and written communication skills.
• Req High school or equivalent
• Req 1 year Receptionist experience, preferably general office experience in hospital environment. *Including but not limited to answer telephone(s), communicate with others to gather information, input data, maintain logs, read handwritten text, research information, computer network, computer peripheral equipment, fax, personal computer, photocopier, switchboard.
• Req Proficient oral/written communication skills.
• Req Proficient computer skills in Microsoft Word as well as Internet access and utilization.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $17.50 - $27.01. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.