Receptionist Jobs

Department: Global BDC
Reports to: BDC Manager
Job Summary
The receptionist assists sales/service customers with inquiries regarding their appointments, service requests, vehicle sales and general questions.
Core Responsibilities

• Provide exceptional customer experience; contribute to high CSI scores
• Enter and/or update customer information into the CRM system
• Be a liaison between customers and the sales/service department
• Follow-up with existing customers to confirm satisfaction and generate leads
• Manage high volume of incoming
• Ensure all incoming calls are answered efficiently and professionally
• Manage shuttle rides for customers
• Place outbound calls as needed

Job Requirements

• Team-oriented with desire to achieve both individual and collective goals
• Strong phone, computer and email skills
• Previous customer service experience preferred
• Excellent verbal and written communication
• High school diploma or equivalent required
• Works well under pressure
• Excellent time management and organizational skills

Physical Demands

• Must be able to remain in stationary position 80%
• Must be able to direct customers when they come into the store

Universal Responsibilities

• Market Effectiveness
• Financial Performance
• Employee Satisfaction
• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• “Grow people, make friends and do good.”
• Customer Enthusiasm
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.
• Ongoing Improvement

About Rochester Motor Cars

• Job description subject to change at management’s discretion.
• At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.
• Competitive compensation and benefits including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

5 DAY WORK WEEK

• We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists.
• We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40-45 hours per week including some evenings and weekends. This is a 5 day work week!
• Paid Training
• Advancement in Company
• Do you have experience in a BDC /Internet Department or Call Center? Are you looking for an opportunity for something bigger, more fulfilling and fun? Do you have amazing phone skills and the gift of gab? Are you most comfortable on the phone or behind a computer? Do you love phone sales?
• Full Benefits