Receptionist Jobs

Your Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
$15.00/hr minimum - $18.75/hr maximum (range increases based on education, experience and certifications)
The medical receptionist will promptly greet and assist patients, families, and other guests in a professional, positive, and caring manner through in-person, online, and telephone interactions.
Safety

• Manages processes effectively in regard to employee/patient safety.

Record Keeping

• Maintains all required records, reports, statistics, logs, files and other documents as required.

Process Improvement

• Actively participates on system-wide or hospital-based teams as needed.
• Promotes a culture of process improvement by participating in unit/department based programs that supports the system’s process improvement goals.

Role Specific Responsibilities

• High School diploma or equivalent required
• Customer service and medical office with electronic medical record experience preferred
• Understand emergency office procedures and individual roles, and actively participate in training drills when required.
• Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
• COVID Vaccinations
• Release approved medical records according to established procedures
• Associates degree preferred
• Receive and distribute incoming mail and faxes per practice protocols.
• Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
• Complete and document in-basket and work queue tasks according to EMR and practice protocols.
• Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
• Accurately, promptly, and professionally check-in or register patients prior to their appointment.
• Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
• Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
• Technical Experience: General typing and computer skills required.
• Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
• Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
• Encourage and activate patient use of patient portal.
• Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
• Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
• Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.

PIQAS
Posting Job Title: RECEPTIONIST
Requisition ID: 2022-12299
External Company URL: https://www.sih.net/
Street: 100 Dr Warren Tuttle Drive
Shift: Variable
Weekend Requirement: Weekends as required
Name: Harrisburg Patient Intake