Receptionist Jobs

Description

POSITION SUMMARYThe Patient Service Associate is responsible for facilitating the patient visit in a manner that is efficient and customer-focused. Primary duties focus on directing patients as they enter and exit the clinic, facilitating their return and making them feel welcomed. Scope of duties includes all functions of patient admission and exiting: telephone operations, appointment scheduling, new patient registration and payment collection.This role is vital in assuring Family Christian Health Center’s ability to:

• Collect accurate data and initiate patient records, and
• Provide quality care by enhancing the work of the clinical teams.
• Efficiently provide services to increasing number of patients,

Essential Duties And Responsibilities

• Transfer calls to appropriate staff, departments and suites.
• Verify medical insurances for all new patients (if applicable).
• Produce appointment schedule reports and/or review the schedule on a regular basis according to established procedure to identify available appointment time and to even patient flow.
• Schedule appointments for patients who are on the phone and/or in the suite (new and established) in a professional and pleasant manner.
• Reception
• Other duties as assigned.
• Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, HIPAA, State and Federal Governments.
• Schedule patient appointments accordingly, process cancellations and facilitate appointment reschedules.
• Confirm medical insurance and/or sliding fee scale payment at the time appointment is made.
• Reschedule provider appointments when necessary, i.e., for illness and vacation time.
• Confirm and collect medical insurance and/or sliding fee scale payment at the time of visit.
• Work to ensure that the Department is operating effectively and efficiently, consistent with Family Christian Health Center’s mission.
• Appointment Scheduling
• Attend staff meetings as announced by Management.
• Coordinate with Call Center to schedule same day access appointments.
• Initiate the patient registration process by verifying patient appointments, updating patient information and printing encounter forms.
• Provide appropriate assistance for walk-in information requests; routing to triage if patient is ill, health information requests, or financial concerns and providing health center information and appointment scheduling to patients who are not ill.
• Register patients for return visits.
• Answer telephone inquires regarding the daily appointment schedule, provider/clinic staff availability and general patient information.
• Telephone Operations
• Participate in daily Care Team Huddles
• Greet all visitors and patients upon arrival with a professional, pleasant and Christian demeanor.
• Provide appropriate routing and handling of all telephone calls in the suite.
• Assess the need for clients to be triaged by nurse and take written messages to be given to the nurse for follow-up.
• Staff working under this title will be cross-trained for all functions listed. Will be assigned at the discretion of the immediate supervisor to work in one Suite on a regular or rotating basis.
• Review appointment failures on a daily basis; implement policies and procedures designed to control chronic no-shows/appointment failures.

Education, Training And Experience

• Experience with Centricity a plus
• Ability to collaborate and interact with a diverse group of health care professionals
• Ability to interpret information and logically apply to various situations
• Bilingual in English and Spanish (preferred)
• Exceptional customer service skills
• Requires Windows based computer skills and telephone experience preferred - Microsoft Office a plus
• Demonstrates capability for working in a multi-cultural setting
• High School Diploma or equivalent. Bachelor’s degree preferred
• Typing speed of 30-45 wpm
• Strong/advanced oral, written and interpersonal communication and listening skills
• Aptitude to interpret administrative policies and procedures and apply to work situations
• Flexible with ability to adapt to changes in circumstances in a quick and professional manner
• Experience with Electronic Medical Records (EMR) a plus
• Ability to strongly embrace and personify the mission of Family Christian Health Center
• Possess a positive and open-minded attitude as it relates to professionalism and excellence of customer service
• Proficient in multi-tasking and problem solving in a fast-paced work environment
• Min of 2 years experience in a fast paced, high call volume environment – health care a plus