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Company | Outfield Healthcare Partners |
Address | Cameron, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Job Tyle: Full-Time
- Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
- Arranges for consults for patients annually or as needed
- Coordinate discharge planning with patient, family, rehab, nursing, referrals to agencies
- Serves as role model to foster superb customer service
- Other duties, responsibilities and activities may change or assigned at any time with or without notice.
- Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- Serves as liaison between patients and other departments.
- Resolves customer requests, questions and complaints; provides information to improve customer service.
- Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities.
- Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
- Highschool diploma preferred.
- Presents professional image through appearance, behavior and speech.
- Proficiency with Microsoft Office: Word and Excel
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