Receptionist Jobs

Receptionist

The Receptionist position is responsible for helping with the customer service experience and

play an important role in ensuring all guests are satisfied. The receptionist will be responsible for

the front desk and back room operations and should have a thorough knowledge of our POS

system, cash handling, menu/pricing, products, and hours of operation and can communicate

non-technical information to guests in person and over the phone.

Essential Functions –

• Estimate wait times and encourage guests to wait or return as appropriate.
• Label and stock retail products.
• Support established personal and/or salon retail goals by interacting with customers shopping for retail only.
• Deliver information clearly and cordially.
• Attend salon meetings or trainings when applicable.
• Greet guests cheerfully and explain the menu services.
• Listen attentively to guest complaints and refer them to the manager.
• Work independently.
• Operate the POS, accept payment, give change, and provide receipts.
• Assist with Salon duties, including cleaning and organizing.
• Keep the reception area, front desk, windows, product shelves, and floor clean and organized when not interacting with guests.
• Recommend additional services and products to guests.
• Work the leased line to promote salon and services
• Answer the phone with a friendly greeting and make appointments.

Qualifications –

• Strong guest service skills.
• Professional appearance and presence.
• Computer knowledge including but not limited to point-of-sale systems
• Good communication skills.
• Basic reading, writing, and mathematical skills.
• Ability to work a flexible shift including nights and weekends.
• Ability to travel to work and arrive on time for your scheduled hours.
• Cash handling experience.

Physical Requirements – The physical demands must be met by an employee to successfully

perform the essential duties of this role.

• Ability to effectively communicate with team, peers, supervisors and support partners.
• Occasional lifting of items up to 50 lbs. including pushing/pulling of styling chair.
• Ability to reach shoulder level and above to stock shelves and retrieve product/supplies from cupboards and shelves.
• Ability to travel when needed for training and possibly between salon locations.
• Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent waving solutions, straightening solutions, shampoos, conditioners, hair spray and guest’s perfume.
• Ability to effectively communicate with guests regarding services offered and requested, as well as the ability to understand guest needs and desires of such services.
• Occasional climbing of ladder/stepstool to stock shelves, retrieve products, change collateral and maintain station.
• Continuous repetitive movement with fingers, hands, wrists and arms to perform various services.
• Frequent standing and walking for long periods of time.
• Ability to twist and bend to sweep hair off the floor after each service.