Real Estate Manager - Remote | Wfh

Are you passionate about real estate and providing exceptional customer experiences? Join our dynamic team at a renowned real estate services provider and be part of an exciting journey in the world of home buying and selling.
About Us
We are the leading and most integrated provider of residential real estate services in the United States. At our Customer Contact Center & Engagement, we deliver high-quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty. As a Customer Experience Specialist, you will play a vital role in guiding our customers through the real estate journey, providing support, and ensuring they find their dream home.
Key Responsibilities
Empowerment Through Education: Educate new customers on the program benefits and eligibility for rewards, helping them make informed decisions about their real estate journey.
Guided Real Estate Journey: Be the guiding light throughout the multi-month real estate buy/sell process, with the ultimate goal of successfully closing on a home.
Tailored Solutions: Identify the unique real estate needs of each customer and tailor the best solutions to meet their specific requirements.
Advocate and Support: Act as an advocate for our customers, supporting them at every step of their real estate transaction.
Seamless Liaison: Be the bridge between the customer and our agents, ensuring excellent service and communication.
Proactive Engagement: Initiate proactive follow-ups with customers at key touchpoints to enhance their experience.
Metrics and Excellence: Achieve key performance metrics, including customer enrollment, referral placement, sale closings, and program satisfaction.
Cross-Selling: Provide and facilitate cross-selling of mortgage and ancillary services when needed.
Efficient Caseload Management: Employ critical thinking to sort, prioritize, and manage a caseload of files with finesse.
Requisite Skills
Experience and Education: Ideally, you have 2-3 years of business experience, and while a high school diploma is required, some college education is preferred.
Language Skills: Bilingual English-Spanish speakers are preferred, as you'll be engaging with customers from diverse backgrounds.
Real Estate and Customer Service: Prior knowledge of real estate processes (home purchase, sale, or mortgage) is advantageous, and previous customer service experience, whether in retail, financial services, or call centers, is a plus.
Effective Communication: Strong interpersonal, verbal, and written communication skills are essential to excel in this role.
Digital Savviness: Navigate through multiple systems effortlessly, showcasing your digital literacy.
Attention to Detail: Your keen eye for detail ensures no aspect of the customer's journey goes unnoticed.
Organizational Ninja: You thrive in a fast-paced environment, juggling multiple tasks with ease.
Empathy and Professionalism: Your ability to relate to customers with empathy and courtesy sets you apart.
Punctuality and Dedication: Regular and consistent attendance is a key to success in this role.
Inclusion and Diversity: Embrace and promote diversity and inclusion in all aspects of your work.
At our company, we're committed to creating a welcoming and inclusive environment where you can grow both personally and professionally. Join us on this exciting adventure in real estate, and together, let's redefine the way people experience home buying and selling.
Employment Type: Full-Time
Salary: $ 18.00 19.00 Per Hour