Real Estate & Customer Experience, Manager

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, with over 1 billion square feet in 19 countries, over $200B of gross AUM. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create a competitive advantage. As a top ranked U.S. company among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.Real Estate & Customer Experience, Manager

• The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Must be able to identify additional revenue opportunities by demonstrating a familiarity with Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.)
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
• Must be able to use technical tools (ex: SalesForce) to gather data/metrics and develop customer insights.
• Must be able to own and maintain strong, long-term relationships with portfolio of customers.

• Minimum 5 years of industrial/commercial real estate experience
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Requires a valid driver’s license and the ability to travel to multiple properties.
• Experience with property transitions, portfolio acquisitions or company mergers
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call)
• Skilled in the use of the internet, spreadsheets, relational databases, and word processing software. Ability to process data and complete recurring variance reports. Ability to create, compose, and edit written materials.
• Must be able to work well with internal partners (leasing, accounting, construction, etc.) as part of an integrated customer service team.
• Bachelor’s Degree required.
• Must possess strong interpersonal skills and an ability to develop strong relationships with customers.
• Provide exceptional customer experiences and have the ability to communicate with both local and corporate contacts.
• Strong mathematical and analytical skills
• Experience with implementing new initiatives, campaigns or system upgrades and proven adoption and navigational skills.
• Real Estate sales license preferred, but not required.
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills.

All job offers are contingent upon successful completion of drug screen and background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Full timeAtlanta, Georgia