Quality Improvement Coordinator - Scvmc

Under the direction of the Hospital Quality Improvement Manager, plans, coordinates, and implements quality improvement activities as required by State, Federal, and Joint Commission on Accreditation of Health Care Organizations (JCAHO) regulations and requirements for Santa Clara Valley Medical Center (SCVMC).

COVID-19 Risk Tier – Department-specific determination based on each specific position.

Learn more about Santa Clara Health System at:
scvmc.org, och.sccgov.org, slrh.sccgov.org, valleyhealthplan.org

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LinkedIn | linkedin.com/scvmc
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Twitter I @vhphealth
Facebook I facebook.com/valleyhealthplan
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• Assesses quality improvement training needs; plans and implements training for support staff;
• Collaborates with hospital administrative support officer regarding organizational standards, policies and procedures;
• Initiates changes in standards, policies, procedures and practice based on quality improvement review;
• Promotes compliance with legal and regulatory requirements;
• Performs concurrent and retrospective chart reviews and analysis for selected department and organizational indicators;
• Acts as a resource for quality improvement activities;
• Collaborates with medical, nursing, and professional staff to plan quality improvement activities and resolve identified problem areas;
• Collaborates with Risk Management regarding risk/quality issues;
• Coordinates division and department quality improvement activities, including surveys and mock audits;
• Evaluates the feasibility of new programs to enhance compliance with standards;
• Monitors SCVMC departments to ensure compliance with the Quality Improvement Plan;
• Interprets policies and regulations to medical, nursing, and professional support staff;
• Ensures that standards, policies, and procedures are consistent with professional standards and requirements as defined by JCAHO and other regulatory agencies;
• Maintains current knowledge of organizational goals and objectives;
• Perform other duties as assigned.
• Initiates and participates in research related to standards, quality improvement, and risk management, utilizes research to support changes of standards and practice;
• Develops systems and procedures to meet the internal goals and objectives of the Quality Improvement Plan;
• Collaborates with Utilization Management, medical staff, nursing, and professional support staff in the development, implementation and evaluation of Patient Care Guidelines;
• Identifies local and national trends applicable to quality improvement standards;
• Plans accreditation and regulatory surveys, prepares responses/reports based on reports of findings;
• Promotes and facilitates process/quality improvement teams within the organizations;
• Participates in organizational and departmental committees and task forces;

Possession of a California Registered Nursing license.

Experience Note: The knowledge and abilities required to perform this function are typically acquired through training and experience equivalent to four (4) years of experience in an acute care hospital setting. Nursing management experience is desirable but not required.

Knowledge of:

• Regulations of intermediary agencies pertaining to hospital stay coverage (e.g. Medicare and MediCal);
• Standards, policies, procedures, and medical protocols in a healthcare setting;
• Record keeping and reporting procedures.
• Evaluation and assessment techniques;
• Regulatory requirements for acute care hospital and ambulatory care settings;
• Current trends, issues, research in Quality Improvement in a large medical services system;
• Medical terminology and related levels of care and treatment;
• Federal and State health care laws and regulations common to the operation of hospitals in California;
• Joint Commission Accreditation standards and Title XXII requirements and Federal regulations;
• Methods, regulations, and procedures for research within a healthcare setting;
• Quality improvement and risk management standards, policy, procedures and protocols;
• Hospital organization, operation and procedures;

• Facilitate Quality Improvement teams to implement quality improvement goals and standards;
• Communicate effectively, orally and in writing; with all levels of professional and non-professional staff, and executive management;
• Plan and implement quality improvement educational activities for medical, nursing, and professional support staff;
• Develop personal and professional quality improvement goals;
• Analyze data, write reports, and evaluate improvement programs and activities;
• Plan, develop, and organize work;
• Maintain current knowledge of trends/practices in Quality Management.
• Evaluate and interpret complex medical regimens pertaining to quality of care standards;