Quality Assurance Specialist I

Description
Summary: The Quality Assurance Specialist I performs file maintenance and new account reviews for pre* determined branch locations to ensure compliance with various regulations, including BSA and Sarbanes-Oxley. The frequency and scope of review is determined by the level of potential risk to the bank with CIP matters and other high-risk items reviewed more frequently than the lower priority items.
Salary commensurate with experience, ranging from $45,000 to $52,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.
All applicants must attach a recent resume.
Responsibilities
Using various bank systems, perform an independent review of branch file maintenance.
Perform an independent review of all new accounts opened.
Ensure file maintenance performed and new accounts opened in the branches was done properly and completely.
Ensure all new accounts opened have all required applicable documentation and were opened properly on the system.
Ensure all file maintenance performed in the branches was either authorized by the customer or approved by branch management.
Follow up on all missing documentation associated with new account openings as well as assuring that necessary corrections on all errors and omissions are made within the previously determined time period.
Attend Assistant Branch Manager and Branch Manager meetings in ongoing efforts to provide enhanced operational support.
Report branch error rate on a weekly basis.
Maintain a working rapport with branch staff to assist with error reduction and regulatory compliance.
Provide mentoring and coaching for existing staff.
Assist the Quality Assurance Manager with on-going department projects.
Produce monthly and quarterly reports regarding progress of work reviewed, SharePoint tickets issued and past due items. Distribute reports to BSA and Regional Management in the absence of the Quality Assurance Manager.
Perform other duties as assigned.
Qualifications
High School Diploma or equivalent required.
Minimum 3 years' retail banking platform experience or similar position experience.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)