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Quality Assurance Specialist- Entry Level

Company

Allcat Claims Service
Address , Boerne, Tx
Employment type FULL_TIME
Salary $36,000 a year
Expires 2023-06-09
Posted at 1 year ago
Job Description
ABOUT ALLCAT CLAIMS SERVICE
Allcat Claims Service is an energetic company that places a high emphasis on learning and personal development by supporting and challenging its people to reach their full potential. As a result, Allcat Claims Service places a premium on customer service, quality and rapid integration of emerging technology. Most importantly, we pride ourselves on handling claims both professionally and ethically. Our commitment to “Raising the Bar” has allowed us to grow our client and adjuster relationships over the years into something special. The experience of our team and their work ethic is unparalleled in the claims industry.
PURPOSE OF JOB
This position can be located in our Boerne, Texas office. This position is part of the Quality Assurance Department. The primary function of this role is to provide critical review and analysis of incoming dwelling estimates to ensure accuracy and compliance with carrier-specific guidelines.
  • Reviews incoming dwelling estimates for accuracy and compliance with carrier-specific guidelines.
  • Provides feedback to and collaborates with independent adjusters to correct estimates as necessary.
  • Supports workload surges and/or catastrophe operations as needed to include working significant overtime during designated catastrophe events.
  • Contributes to business goals, performance metrics, and effectively uses tools & technology.
  • Recognizes and solves obstacles to maintain accurate and current claim file documentation.
  • Acquires and applies basic knowledge of dwelling construction terminology and techniques, estimating best practices and Xactimate estimates.
MINIMUM REQUIREMENTS
  • Possesses a high attention to detail. Must be accurate in reviewing residential estimates to carrier specific standards
  • This position will require an All Lines Insurance Adjuster's license. You must pass a licensing exam within a designated number of attempt. With the possibility to become licensed in all applicable states. Allcat will provide the study material and training environment to assist you with the licensing exam.
  • Strong customer service, communication, organizational skills. ·
  • Computer literate in a Windows operating environment. ·
  • Ability to work independently with routine and/or repetitive activities but also be responsive to disruption and change. ·
  • Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. ·
  • Working knowledge of Microsoft Office applications, such as Outlook, Excel, and Word.
  • High School Diploma or GED.
  • Ability to learn new technologies.
PREFFERED
  • Prior military experience.
  • Two or more years of customer service experience. ·
  • College degree.
  • Prior claims review and/or adjusting experience. ·
  • Active adjuster’s License.
  • Experience using XactAnalysis and Xactimate. ·
WORK SCHEDULE
Availability to work Monday - Friday 8am - 5pm. Schedules may vary based upon business needs.
TRAINING SCHEDULE
Licensing training will occur during the first week of employment. You must obtain your license within three testing attempts (paid for by Allcat).
  • Claims and specific insurance carrier processes, systems and technology.
  • Property & Casualty insurance industry products and services. ·
  • Employees that attend training are expected to meet Allcat’s established standards for performance, attendance and conduct.
  • Licensing. You must obtain your license within three testing attempts (paid for by Allcat). ·
BENEFITS
Eligible to participate in Comprehensive Benefits Package: Medical, Dental and Vision, Paid Time Off and Paid Holidays, in accordance with Company policy.
Job Type: Full-time
Pay: From $36,000.00 per year