Quality Assurance Manager Jobs

About FAIR Health

FAIR Health, Inc., an independent nonprofit organization, was established in October 2009 with the mission to help assure fairness and transparency in health insurance information. FAIR Health has created a database of over 41 billion de-identified private healthcare claim records?the largest in the country?which receives claims monthly and which serves as the foundation for a variety of data products, custom analytics and consumer tools. FAIR Health has also been certified by the Centers for Medicare & Medicaid Services as a ?Qualified Entity? and thus holds the entire collection of Medicare Parts A, B and D claims from 2013 to the present, which get routinely refreshed.

Our standard data modules, custom analytics and technological tools serve all participants in the healthcare sector nationwide; they are licensed to payors, third-party administrators, bill review companies, self-insured employers, government agencies, academic researchers and consultants. Our medical and dental data are used to inform statutes and regulations, healthcare cost indices, fee schedules, benefit and provider network design, practice/facility expansion, health systems research and dispute resolution, among other uses. We also offer a suite of consumer-oriented tools and resources available on our consumer website (fairhealthconsumer.org), as well as a mobile application, which can be licensed by other organizations.

Summary of Position

FAIR Health is seeking an experienced Quality Assurance (QA) Manager who will create and oversee the QA Department at FAIR Health, be responsible for hands-on testing of our data applications and web-based products, as well as provide QA services to other areas within the organization.
The QA Manager will be responsible for building out and overseeing the activity of the QA Department and staff. The role requires previous experience managing a QA team. It is also imperative that this individual has a deep understanding of all QA functions. The individual will work directly with stakeholders to understand all product and project expectations and will devise and establish companywide quality procedures, standards and control processes.

The ideal candidate has previous experience working within a complex environment, is both strategic and detail-oriented and has a proven track record as a QA leader. The successful candidate will thrive in a fast-paced, nimble and customer-oriented environment. This position will report to the Deputy Director of Operations.

Primary Responsibilities

• Translate business, functional and product requirements to test cases that will be used by the team.
• Assist with daily issues that arise with the day-to-day business while managing the testing of multiday projects.
• Communicate QA performance to senior management and make recommendations for improvement.
• Collaborate with other departments in the organization to ensure that procedures align with overall organizational goals.
• Design, develop and execute test plans for web interfaces and back-end applications.
• Participate and represent the QA Department in all meetings.
• Conduct release readiness reviews and system go/no-go reviews.
• Develop and implement QA procedures and standards for all areas at FAIR Health.
• Manage the recruitment and training of new QA analysts.
• Work with Engineering, , Sales, Legal and Operations departments, as well as product managers and project managers to ensure our QA goals are aligned within the organization.
• Conduct regular performance reviews and provide feedback to senior management.
• Develop a deep understanding of FAIR Health products, delivery mechanisms and customer segments.
• Observe information security policies and HIPAA requirements to assure the privacy and security of nonpublic information.
• Analyze product/project data to identify trends and areas for QA improvement.
• Develop a QA intake process for managing and structuring organizational QA needs.
• Maintain internal QA project documentation for all initiatives.
• Manage and support user acceptance testing.
• Lead a team of QA analysts and provide guidance and training to ensure that they are meeting performance expectations.