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Quality Assurance Manager Jobs

Company

Gallagher
Address , Philadelphia, 19102, Pa
Employment type FULL_TIME
Salary
Expires 2023-07-11
Posted at 1 year ago
Job Description
About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that – with proper management – a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.
Responsibilities:
  • Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
  • Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.
  • Dedicated to offering best-in-class customer care services to meet needs of client base, specializing in worker's compensation, liability, and carrier claims.
  • Accountabilities include; oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
Qualifications:
Required:
  • Proficiency in MS Office applications and related claims and business software.
  • Bachelor's degree.
  • 7 or more years relevant claims handling experience.
Desired:
  • Strong process management skills.
  • Previous auditing experience in addition to extensive liability and workers compensation claims background.
Work Traits:
  • Strong leadership skills and project management skills.
  • Solid analytical abilities.
  • Must have professional communication and presentation skills.
  • Ability to interact professionally with all levels of claims management.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

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