Quality Assurance Engineer Jobs

What does a successful Quality Assurance Engineer do at Fiserv?

• You will develop, review and execute formal test plans, test cases/scripts to ensure the delivery of quality software applications in a dynamic environment.
• You'll collaborate with technical and business groups to define testing scope, monitor and execute automation/performance test activities, research new tools, and test approaches and involve in their implementation and monitoring.
• You'll participate in application, network, system, functional, regression, and user acceptance testing and ensure traceability from requirements to test cases and document and generate reports and quality related metrics.
• You will perform technical testing activities including planning, design, scripting, execution, troubleshooting, and reporting.

What you will do:

• Lead preparation of business scenarios and required test scripts, including identification of needed master and transactional data to execute end-to-end testing
• Perform planning, organizing, monitoring, and oversight of all phases of testing
• Manage risks associated with the testing and takes preventative action when any risks become unacceptable and manage stakeholder relationships with respect to all testing matters
• Drive continuous improvement through all processes, including but not limited to, team standards, test planning, resourcing and test execution, as well as debugging, metric collection, and reporting
• Work closely with project manager and others to ensure business-testing requirements are being met and monitor issues and defects for trends and provide metrics to the project management team

What you will need to have:

• 3+ years of experience with test case automation design and implementation with TOSCA, Empirix Hammer, Selenium, and Python.
• 3+ years of experience with information systems elements (hardware, software, network) and their application to business functions/processes
• 5+ years of experience with CRM applications
• 5+ years of experience with testing contact center technologies including self-service applications such as Interactive Voice Response (IVR) systems, Virtual Assistant, Softphone, Chat, SMS, Email and web applications (.Net), and using MS SQL for test data creation and verification

What would be great to have:

• Experience using SQL Server DB queries
• Experience in Automation using TOSCA and manual testing of Contact Center self-service applications such as Interactive Voice Response (IVR) systems, Virtual Assistant, Softphone, Chat, SMS, Email, etc. and Salesforce Service Cloud, CRM applications, and Case Management tools
• Experience in testing REST and SOAP API and web services using Postman and SOAPUI
• Bachelor’s degree or equivalent work experience and relevant certifications
• Knowledge of automation tools TOSCA and Empirix Hammer

Important info about this role:

• We’re better together. This role is fully on-site for the first 90 days. After that, it’s on-site Monday through Thursday, and you can work from home on Fridays.

Perks at work:

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• We’re #FISVProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.