Quality Assurance And Training Specialist

Start your career as a full-time Quality Assurance (QA) and Training Specialist at ABC-Amega, Inc.! In this position you can grow your skills and add to the success of the team though your work and ideas. We believe in a supportive and collaborative work environment and have a commitment to a good work/life balance.

This position is fully remote. Interviewing, training, and working will be conducted remotely in your home. ABC-Amega also as a corporate office in Buffalo, NY that employees are welcome to work in on occasion.

While in the QA and Training Specialist position, you will complete call, transaction, and account reviews, monitor productivity of our collection employees, and ensure consistency in quality standards. You will also have the opportunity to identify training needs, aide in the development of training tools and materials, as well as support and facilitate training classes.

QA and Training Specialists also document and maintain all processes and procedures, provide guidance to collection employees, and work in various monitoring systems.

Qualifications:

At ABC-Amega, we have a strong set of values that we follow each day. When you consider applying for this position, read through the values to determine if they align with your own values.

• Tirelessly Pursue the Extraordinary - Extraordinary is how we think of ourselves and about ABC-Amega as a whole. We work each and every day to exceed expectations – for ourselves, for our clients and for their customers. Our ability to innovate is paramount to our continued growth and success. So if you think of something, say something.
• Find a Way to Say Yes - We want our employees to be able apply their creativity to find a way to help clients and coworkers whenever possible. Our leadership provides flexibility in order to empower our employees and find solutions together.
• Trust, and Be Trustworthy - Your managers and colleagues want you to succeed. Trust the intentions of your colleagues and conduct yourself in a manner that builds trust with them. Be supportive, be a friend and an ally.

Additional Benefits:

• Up to 3 Weeks’ Paid Time Off in your first full year, which includes Sick and Vacation time.
• Free Parking in a fun, growing area of Buffalo
• Tuition reimbursement
• 401(k) with match
• Medical, Dental and Vision (close to 70% of cost covered by ABC)

• This is based on our accrual process, so this may be different depending on the month you are hired in. After a full calendar year with us, the 3 Weeks will be awarded on January 1st.

• Casual dress (if you reserve a desk to work in the office periodically)
• Flexible schedule; no weekends

• Ability to maintain confidential information
• Bachelor Degree OR 2-4 years equivalent experience in a service based role
• Excellent time management, organization, and multitasking skills
• High level of aptitude with Microsoft Excel