Quality Associate I Jobs

What's powering your next career move? Is it the idea of new challenges alongside collaborative teams centered on creativity? Consumer & Community Banking Operations organization needs you!
Job Summary
You will be responsible for the oversight of a team which performs quality reviews and transactional testing on critical process elements to assess adherence to regulatory requirements, policies, procedures and business practices. The quality reviews will be conducted using the Automated Compliance Evaluation System and other established testing processes.
Job responsibilities:

• Deliver training on quality processes to team, business partners, and key stakeholders.
• Support Quality Program and business partner initiatives, including Issues / Action Plans, Audits, Compliance reviews, and regulatory exams.
• Develop and maintain test plans, question sets, procedures, and schedules.
• Escalate deficient scoring tests results, and recommend actions for improvements.
• Manage all Quality review team activities, lead medium scope projects, change management activities.
• Create and distribute summary / detailed quality result reporting for Line of Business management, Controls, and other key stakeholders.
• Provide feedback to business partners on interpretation of quality test results, exceptions, and root cause.

Required qualifications, capabilities, and skills:

• Strong verbal and written presentation skills
• Strong attention to detail and analytical skills.
• Proficiency in Microsoft Word, Excel, PowerPoint and Share point
• Collaborates effectively with colleagues
• Proven decision making skills and sense of urgency
• 5+ years of consumer financial industry experience
• Ability to solve moderately complex problems

Preferred qualifications, capabilities, and skills:

• Previous operational team lead, supervisor, manager experience preferred
• Previous experience with quality testing of operational functions a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans