Qa Leader Jobs

Large chemical supplier is looking for an experienced QA Manager with internal and external auditing, certification and complaint management experience. AS9100 experience is a plus. Excellent benefits and relocation assistance available.

• Provides the customer quality perspective in production site decisions, transfers, and reallocation as well as new product launches and significant product modifications
• Will attend, support and / or present at the necessary functional meetings create two-way visibility and feedback for quality within the organization
• Interfaces with quality assurance counterparts in other regions and functions to ensure complaint / non-conformance data, transparency, processes, improvement actions, etc. are aligned to support the business in resolution, prevention and responsiveness
• Includes the analysis of external customer complaints leading to the generation of data, charts and recommendations for potential improvement areas for quality dashboards, management reviews and process audits
• Includes additional non-scheduled auditing identified from analysis, failure, etc. to heighten transparency, improve processes and ensure proper execution leads or supports agreed quality certification, customer, distributor and / or supplier audits with subsequent non-conformance follow-up working with the appropriate functions
• Champions end-to-end facilitation of the customer complaint process via an eight discipline (8D) type of approach including regular complaint reviews with functional owners to ensure customer satisfaction and organizational continuous improvement is achieved
• Ensures that the necessary risk analysis, failure modes and effects analysis (FMEA), equipment calibration / verification management and customer qualification documentation is taking place and documented in collaboration with the concerned departments via designated tools / approaches
• Will ensure that the quality management system approach and management follows processes, training, tools, skills development and certifications necessary to meet our customer’s requirements and drive continuous improvement
• Facilitates the execution of customer quality surveys, assessments, documentation, portal entries and requirement reviews with the appropriate functions
• Manages or supports Internal Audit scheduling, execution and non-conformance follow-up to ensure improvement areas are identified with process owners and necessary advancements or escalations are afforded for risk mitigation / decisions
• Assists in the development and communication of the Business Quality objectives, strategy, and awareness
• Includes the engagement and associated responsibilities / monitoring of market specific and regional bodies
• Leads or supports Management Reviews and responsible for dashboard documentation
• Ensures the organization is responsive with effective containment actions, delivers root causes, meaningful corrective actions and actions / processes to prevent reoccurrence through effective / efficient means and prioritization
• The position may also be assigned global Quality Management System oversight requiring interface / cooperation across regions or segments to afford alignment
• If you’d like to hear more about this opportunity and others we are currently working on, please contact Dave Maxwell at [email protected].
• Identifies / proposes quality training, key performance indicators, and improvement projects in conjunction with Quality Managers and responsible functions
• Oversees the quality management system, champions the complaint process, guarantee certification and customer satisfaction
• The position can also have business segment responsibilities across regions to ensure visibility and reporting at global segment level and for the alignment, achievement, and adherence to the defined segment strategy with respect to quality elements
• Additionally manages customer scorecards to ensure performance is transparent to the organization and any required actions are afforded effective and timely
• Provides support and/or facilitation across functions (Commercial, Operations, Research and Development, Quality Control, Finance, Customer Service, etc.) in the areas of quality certifications, customer audits, quality audits, management reviews, customer complaints, failure modes and effect analysis (FMEA), improvement projects, customer demands and improvement recommendations through effective interface with these teams as well as customers
• Champions the architecture, maintenance, document control and direction of the Quality Management System (QMS)
• The level of responsibility is to be agreed and documented to ensure proper execution and accountability
• Gathers, analyzes, and summarizes data for effective Management Reviews and dashboards including recommendations for continuous improvement areas, projects and resource focus
• Aides in the development, documentation and / or refinement of procedures and processes with functional owners and sites
• Subsequently drives these elements through the organization to ensure awareness, effectiveness and adherence

JO: 117.23DM
Technical Qualifications

• Attention to detail, process oriented, continuous improvement, data management and analysis mindset
• Experience / familiarity with FMEA’s, Six Sigma and / or Lean Manufacturing principles beneficial
• 5 years’ experience in a quality role or technical discipline; coatings or chemical industry preferred
• Proficient in Microsoft Office
• Experience with SharePoint and Enterprise Resource Planning (ERP) software preferred
• Experience in aeronautics or automotive industries beneficial due to quality standard demands for this role (ISO9001, AS9100, IATF 16949, etc.)
• ISO9001 Certified Internal Auditor required. ISO9001 Lead Auditor certification with exposure / certifications to AS9100 preferred, IAFT 16949 helpful. ISO14001 and ISO17025 a plus
• If you’d like to hear more about this opportunity and others we are currently working on, please contact Dave Maxwell at [email protected].
• Ability to lead and motivate project teams as needed to ensure a sense of urgency and efficient / professional approach is afforded
• Bachelor of Science Degree Chemistry, Engineering, Quality Systems Management or related field
• Proven troubleshooting, root cause analysis and continuous improvement skills / methodology
• Effective communication, presentation, training, project management and facilitation skills in a cross-functional and collaborative team environment
• Ability to travel up to 10%
• Must be fluent in English

JO: 117.23DM