Public Health Laboratory Workflow Specialist (Remote + Travel)

Mission + People + Culture: With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions. Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability.

Why work at InductiveHealth?

• Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes
• Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes
• Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success
• Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes
• Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally

InductiveHealth is seeking a Public Health Laboratory Workflow Specialist. In this dynamic role, you will work on projects partnering with public health agencies and healthcare organizations to enhance their workflow efficiency. Your responsibilities will encompass a range of critical tasks, from meticulously documenting and assessing current laboratory and healthcare workflows to designing and documenting future-state processes. Your expertise will be instrumental in supporting both laboratory and healthcare organizations during testing and go-live phases, ensuring seamless transitions.

If you possess a keen eye for process optimization, an unwavering commitment to public health, and a desire to drive positive change through your expertise, we encourage you to explore this exciting opportunity with us as we work together to stop disease through technology.

This role will be up to 75% travel.

What you'll be doing:

• Observe, document, and assess current public health laboratory and healthcare organization workflows and processes
• Design and document future state workflows for the laboratory’s test ordering and resulting process
• Simultaneously work on multiple projects with multiple clients (public health partners and healthcare organizations) to assist with test ordering and resulting workflow efforts
• Design and document future state workflows for the healthcare organization’s test ordering and resulting process
• Collaborate with project teams and support management of tasks using collaboration tools
• Support laboratory’s and healthcare organization’s testing and go-live efforts

What we're looking for:

• Excellent client relations, presentation, organizational, writing, and communication skills
• 3+ years of relevant work experience in a laboratory
• Ability to communicate with a broad array of individuals from varying technical aptitudes, professional backgrounds, and affiliations
• Ability to record and deliver information, to explain procedures, and to contribute to the broad range goals of delivering overarching technical assistance initiatives while capitalizing on historical efficiencies and reusability when possible
• Team-player with commitment to the provision of quality customer service
• Willingness and ability to travel up to 75% of the time
• Proven ability to perform and document successful process gap analysis
• Familiarity with healthcare organization test data
• Experience in Electronic Test Orders and Results (ETOR), such as HL7 orders and results
• Knowledge of common laboratory processes, workflows, and data elements, with Newborn Screening specifically is preferred
• Experience working in a laboratory, within a public health laboratory specifically is preferred
• Self-directed, highly organized, and self-motivated
• Ability to comprehend, review, improve and document workflow processes for business use

What will make you stand out:

• MPH is a plus
• A bachelor’s degree in informatics, health information technology, or public health health/laboratory field is a plus
• Familiarity with JIRA, Smartsheet, and/or Confluence is a plus

Benefits and Perks: InductiveHealth offers competitive benefits and perks including:

• 401(k) retirement plan with corporate matching
• Flexible Paid Time Off (PTO)
• Life Insurance (for employee)
• New Team Member support for home office setup
• Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
• Virtual first, remote organization and culture
• Short Term and Long Term Disability (for employee)

Target Salary Bands: Each team member’s compensation decisions are based on several inputs, and we expect many of the candidates who are offered positions to fall within the advertised salary band. We recognize that the team member hired may be less (or more) experienced than the posted job description therefore impacting compensation decisions.

About InductiveHealth: InductiveHealth (www.inductivehealth.com) was co-founded by Matthew Dollacker and Stephen Macauley in 2013. Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC). In early 2021, InductiveHealth became the exclusive commercial partner of John Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution. To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (https://www.diversis.com/) in early 2022.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.