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Travel Manager - Remote
Company | American Cancer Society |
Address | Atlanta, GA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Non-profit Organizations,Hospitals and Health Care |
Expires | 2023-07-22 |
Posted at | 11 months ago |
Position Description
- Responsible for developing and maintaining standard operating procedures within travel management for both end-users and internal departments.
- Integrates all aspects of the daily operations of the online travel booking tool and travel policy to ensure high level effectiveness of tools and support for ACS.
- Works with 3rd party registration platforms and system administrators to ensure travel connection works according to desired policy and processes.
- Utilizes experience, judgment, and skills to determine appropriate approach to achieve improved processes and outcomes for managing travel, such as lower costs, improved traveler experience, improved Duty of Care, etc.
- Periodically conducts travel platform audits to ensure policy and program compliance and recommends improvements.
- Consults with stakeholders to determine travel strategy for meetings and recommends appropriate solutions.
- Works closely with Director of Meetings and Travel to ensure process and operational efficiency for managing ACS’s travel program.
- Provides first level support to travelers by responding to travel related inquiries, clarification of travel policy questions or assisting with general travel issue resolution.
- Ensures that travel vendors are providing services per contractual agreements.
- Creates new and/or updates content to ACS’s meetings and travel intranet.
- Partners with Supply Chain Governance to create and maintain internal meetings and travel collateral, resources, and training documents.
- Creates communications and internal training for ACS’s travel management program.
- Creates ad-hoc reporting for management.
- Expert user of travel management reporting platform.
- Works with stakeholders to identify reporting requirements, follows up to ensure requested reporting is accurate and timely.
- Provides support to track meeting and travel platform issues and provides high level of communication regarding issue status and resolution.
- Responsible for customer satisfaction; provides customer support and periodically creates travel surveys to identify opportunities to improve processes.
- Applies advanced skills to interdependently resolve complex problems with high level of complexity.
- Responds to daily requests of the internal customer while applying complex problem-solving skills.
- May assist customers and suppliers with procure-to-pay questions according to ACS policy & process.
- Tracks and analyzes meeting and travel information (historical and current data) to identify trends and develops process improvements and puts into place solutions to prevent future issues.
- Acts as a liaison between Staff, Supply Chain, and/or Suppliers to resolve questions, concerns, escalations regarding meeting and travel platforms, processes, polices; owns issues and drives each to resolution and completion.
- Investigates various issues and processes, identifies root causes; applies business judgment and knowledge of related supply chain processes & policies to define and implement corrective actions required to resolve customer issues.
- Participates in ad hoc committees and work groups at the request of the Meetings and Travel Director.
- Participates in various trainings/informational events to keep abreast of industry trends as it relates to corporate travel and meetings management programs.
- Bachelor’s degree or equivalent combination of education and experience 5-7 years in a travel related field with emphasis on airline, hotel, rental car companies.
- Knowledge of Canva and GDS (Sabre) a plus.
- Proficient with Microsoft Office.
- CVENT certification a plus.
- Knowledge and understanding of meeting and event planning principles, requirements, procedures, and available resources a plus.
- Concur Travel & Expense knowledge required.
- Knowledge of travel operations, meetings management, and procurement processes.
- Experienced user of virtual meeting platforms, like Teams and Zoom.
- Virtual/ remote
- No or very limited physical effort required.
- Minimal travel may be required.
- No or very limited exposure to physical risk.
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