Property Manager Jobs

ESSENTIAL DUTIES AND RESPONSIBILITIES
AGENCY MANAGEMENT
Managers and Supervisors share responsibilities for implementing agency-wide objectives and directives through programs and practices which reflect the Vision Statement and the THA in-house cultural objectives. Managers are responsible for supporting a "one agency" perspective while acting as advocates for their work units. Managers support the Executive Team as they:

• Conduct business through cross department participation and review, two way communication and accountability.
• Offer input and feedback to long range, strategic and budget planning processes;
• Implement organization-wide goals and cross department projects and objectives;
• Maintain both a department and an organization-wide perspective when considering information, issues and challenges;
• Model the Agency's service orientation with all public, elected or funding agency representatives;

• Maintaining property waiting list database and applicant files, and respond to applicant questions regarding application status;
• Maintain positive and constructive external relations with community and real estate organizations, and prospective sources of eligible residents and rental information.
• Direct and/or perform property management marketing activities such as overseeing or showing apartments to prospective residents, processing rental applications and verifying eligibility in accordance with HUD Fair Housing Standards and THA policies;
• Coordinate efforts to maintain resident occupancy. Meet with residents to identify and assess resident concerns, complaints or grievances;
• Coordinate and/or perform move-in duties such as ensuring residents execute lease and collecting all monies prior to unit occupancy, completing walk through inspection with residents, explaining responsibilities of lease compliance, property amenities, neighborhood services amenities and resident participation opportunities;
• Perform follow-up visits with new residents within 60 days after move-in to identify, assess and take action on any issues that may impact resident occupancy;

• Oversee annual, interim and zero income eligibility reviews and reports; verify family income, size/composition and program eligibility; confirm rent amount is accurate;
• Maintain a control system to assure the timely completion and recording of all required actions such as lease renewals, recertifications, reasonable accommodations, grievance hearings, legal actions (including evictions), and application responses, filing and file destructions.
• Conduct housing quality and UPCS inspections to ensure units are maintained in a manner consistent with agency and mandated policies and procedures; interpret and explain housekeeping standards to residents; monitor resident efforts to resolve unsatisfactory conditions; initiate lease violation proceedings when necessary;
• Monitor, collect and process rent payments, rent refunds and resident charges; bank deposits; notify finance department of account activity and discrepancies; enforce collection policies; compile reports detailing collection activities and delinquent rent rolls;
• Conduct compliance and administrative functions to ensure ongoing compliance with all funding/subsidy streams applicable to the site;
• As appropriate, act as liaison between residents, administration, and law enforcement and social service agencies;
• Prepare and administer the budget for assigned properties; manage property-related expenditures; also investigate budget discrepancies and prepare budget variance reports;
• Monitor resident compliance with lease provisions; investigate and document violations; communicate required remedies to resident and/or resident representative and support services partner;
• Coordinate eviction proceedings for lease violation(s) or for non-payment of rent; ensure eviction related actions and activities are documented and residents receive lease enforcement notices and warning letters in a timely manner; schedule eviction related conferences and meetings and assist legal counsel with case and court processes;
• Prepare reports on vacancies and unit dispositions. Produce and maintain appropriate resident and property related documents, files and records required by HUD and/or agency guidelines; maintain inventory records. Audit resident files and correct deficiencies in a timely manner; and assist in agency or HUD audits;

• Refer residents for intervention to internal case management resources and/or refer residents to external social service agencies when appropriate.
• Work closely with support services staff to engage and assist families at risk for eviction;

• In partnership with the Maintenance leadership, oversee a variety of property maintenance activities and monitor service requests across properties;
• Direct weatherization programs at assigned properties in cooperation with the Maintenance leadership;
• Review security log and initiate appropriate response(s) to ensure lease compliance and community safety. Identify and recommend plan of action for areas of community safety improvement.
• Perform or coordinate inspection of all vacant units at the completion of turnover for compliance with THA and UPCS standards; correct deficiencies as needed prior to resident occupancy;
• In cooperation with Maintenance leadership, manage the work of onsite contractors; ensure the completion of contracted maintenance or construction work or projects; coordinate staff assignments related to contracted work;
• Assist with the property's preventative maintenance plans in cooperation with the Maintenance leadership;

• Promptly report any incident of work-related injuries to HR. Ensure that injured employee completes paperwork and is seen by a medical provider, if warranted. Complete Incident Report online. Work with HR to monitor return to work and any light duty assignments;
• Proactively assume the duties assigned to this position by the Emergency Response Plan.

• Maintain a highly proficient knowledge of detailed federal leased housing regulations, specifically Housing Choice Voucher Programs.
• Coordinate with other departments to incorporate updated Public Indian Housing (PIH) notices, changes to CFR and tax credits, and other regulatory requirements;

• Supervise and guide staff using management practices that develop and retain highly competent and highly performing employees;
• Direct, coordinate and review the work plans for assigned staff; assign work activities and projects. Monitor workflow; review and evaluate work performance, methods and procedures and meet with staff to identify and resolve problems;
• Build and maintain effective relations with a workforce that includes both union and non-union staff.
• Perform all these responsibilities in service to THA's social justice and business mission to assist low-income households and other customers, and to do so in ways that aspire to programmatic and administrative excellence;
• Present a professional image as a representative of THA;
• Comply with agency performance evaluation policy and conduct evaluations regularly and on time;
• Maintain a high degree of confidentiality relative to work performed.

• Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules.

• Perform other property duties as needed.
• Perform related duties or responsibilities as assigned.

EDUCATIONAL LEVEL AND EXPERIENCE

• Three or more years' experience with the laws and regulations governing public agency real estate management, to include Tax Credit and Project Based properties;
• Three to five years' experience in property management leadership; to include experience with US Housing and Urban Development (HUD) programs;
• Three years' experience in supervisory capacity.
• In place of the above requirements, the incumbent may possess a combination of relevant education and experience that would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
• Bachelor Degree with major course work in Liberal Arts, Real Estate, Public Administration, Business or related field;

• Thorough knowledge of all functions and activities related to housing property management;
• Able to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals;
• Considerable knowledge of leasing agreement procedures, interim recertification process, public housing standards and housing quality standards inspection;
• Can attend to highly detailed work accurately and efficiently; able to organize and work independently in an environment of frequent interruptions;
• Ability to engage a wide variety of people with a high level of professionalism, courtesy and good humor, including culturally, socially and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues;
• Extensive knowledge of procedures and practices pertaining to the selection process, eligibility criteria, rental and income limitations contained in assisted housing programs;
• Extensive knowledge about tax credit, multi-family project based Section 8, and/or bond financed properties; their requirements and regulations;
• Demonstrate an ability to get along with others effectively; to lead and inspire, to build teams and manage conflict; to participate as a team member; and to give and accept criticism constructively;
• Write clearly and informatively; edit work for spelling and grammar; able to read, write and interpret documents of a technical nature;
• Have a high regard and ability to meet schedules and time lines; demonstrate excellent ability to work independently with little direction;
• Knowledge of the principles and practices of budget preparation and administration;
• High level ability to plan projects effectively, manage their timely implementation and effectively use the agency's other management tools;
• Possess a high degree of proficiency in agency software and otherwise to be effective without close clerical support.

• Must have and maintain a valid driver's license with acceptable driving record and auto insurance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job. The job's activities occur primarily in indoor office settings:

• While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time;
• The noise level in the work environment is usually moderate.
• Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus;
• Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls; reaching with hands and arms; climbing stairs; balancing; stooping, kneeling, crouching or crawling; talking or hearing; occasionally lifting and/or moving up to 25 pounds;

EQUAL OPPORTUNITY EMPLOYER

THA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expressions, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. We provide reasonable accommodation to all applicants and employees that can perform the essential duties of the position with or without reasonable accommodation. If you require reasonable accommodation, please direct your inquiry to the Human Resources Department at (253) 207-4403 for assistance. We ask for at least 24 hours advance notice when possible.