Project Specialist, Crm Jobs

Nintendo of America Inc.
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.
Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
Description Of Duties

• Work extensively with Digital Marketing and Email Marketing peers to ensure that the development of campaigns and targeting specs within the email tool are built to campaign specifications created by Email Lead or Email Manager, that campaign builds are error-free, and accurate reporting is in place. Experience with ESP tools preferred.
• Execute creative updates based on feedback from business stakeholders on all emails related to mobile games.
• Drive the execution of one-off and automated, targeted and personalized marketing emails to engage Nintendo customers beyond purchase.
• Identify and implement process improvements for CRM activity and lead adoption of new protocol. Improvements to improve quality, reduce campaign cycle time, increase output, improve documentation, and improve overall team operations.
• Coordinate with internal resources and third parties/vendors to ensure the flawless execution of campaigns.
• Shephard projects, including requests to send survey emails, through multiple rounds of creative approvals and reviews by internal and external stakeholders.
• Ensure email campaigns comply with COPPA, ESRB, and SPAM regulations at time of deployment.
• Create and maintain comprehensive sets of campaign documentation repositories.
• Assist in campaign builds and/or QA in our CRM ESP as needed, as backup to Email Operations Lead.
• Implement a/b testing procedures on campaigns as directed by Email Lead and/or Email Manager.
• Ensure all assigned projects are delivered on-time, within scope and within budget.
• Author creative briefs that lay out direction for designers, copywriters and vendors about the key campaign message & strategies created by the Email Leads and/or Email Manager.

Summary Of Requirements

• Passion for video games/Nintendo a plus
• Self-motivated individual with reliable means of staying organized and on schedule.
• Experience executing on email marketing campaigns that drive consumer response.
• Exceptional project management and organizational skills, with an unparalleled attention to detail a must
• Familiarity with COPPA, ESRB, and SPAM regulations preferred.
• Proficiency with HTML, JavaScript, MS Office (especially PowerPoint, Excel and Outlook), Photoshop and JIRA required.
• Undergraduate degree or equivalent work experience
• Excellent interpersonal skills; able to effectively work cross-functionally with strong verbal and written communication skills; experience working with external vendors preferred.
• Minimum 3 years of experience in digital/online marketing, including email marketing and CRM.

This position includes a base pay range of $28.13 - $42.19 per hour, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information. Fixed term employees are eligible for all listed employee benefits except tuition reimbursement.