Project Coordinator Jobs

As a team member will contribute to the Service Design and/or manage the Service Transition supporting and implementing the Target Operating Model.

• Supporting the design of new or changed services, including the processes, systems, roles within the operating model, resource, budget and supplier requirements

• Implementing a target operating model across Banking Solutions in North America

• Ensuring all Operations teams and Clients are aware, prepared and capable of supporting all new services

• Ensuring all Service Management requirements for Go Live are understood and delivered to the agreed output

• Identify all service related risks and issues and ensure they are managed

The role requires working closely with other Project Managers, Operations Managers and Clients to ensure a smooth and professional introduction of new service elements from development into live. The jobholder will be expected to adapt quickly and contribute to an evolving service introduction methodology deployed on a project.

• Development and implementation of standard Service Introduction Process to ensure a high quality IT Service introduction methodology to all Business areas

• Act as an SME across Service Design

• Attend and contribute to relevant project and program boards and steering groups on behalf of Service Design or Transition

• Carry out an impact, evaluation and risk assessment of new projects / groups from a service management perspective

• Identify and manage operational risks resulting from project scope change and identify service readiness activities ensuring they are in place for go-live

• Assist in carrying out Service Design impact assessment for new IT solutions

• Liaise with project and program teams to ensure the correct process and governance is followed

• Be an advocate of ITIL best practice processes within the business

• Managing, tracking and controlling criteria for Service Transition activities ensuring that the service delivery function and support teams are consulted and engaged for allocated projects

• Ensure the introduction of change provides the minimum disruption to IT services

• Collates feedback from internal teams on the effectiveness of the transition to service as an input into continuous improvement

• To provide clear and comprehensive plans that enable the projects to align their activities with service introduction plans

• Ensure that Service Transition activities are recorded, justified, evaluated, authorized, prioritized, planned, tested, implemented and documented.

• Identification of continuous improvement planning and implementation of improvements

• Accountable for the overall Service Design working closely with the Service Delivery Managers and Project teams"

JOB SUMMARY:

Designs functional and easy-to-use software interfaces that will enable customers to become more productive and enhance satisfaction of applications

GENERAL DUTIES & RESPONSIBILITIES:

• Responsible for all aspects of software interface design including audience and task analysis, market analysis, scenario building, storyboarding, prototyping, and defining interface specifications, guidelines, and standards.

• Collaborates with engineers to design total human-computer interaction and to develop flow of information in software applications.

• Acts as representative for users and customers.

• Contributes to user-centered design process by participating in field observations and interviews, surveys, focus groups, exploratory studies, and task analyses.

• Works closely with clients to identify and interpret specific business needs and to develop creative products to meet needs.

• Collaborates with product teams to ensure user-centered design process is incorporated into FIS’s development lifecycle.

• Collaborates with designers to design and prototype software human interfaces using development tools.

• Develops and maintains human interface specifications, guidelines, and standards.

• Researches and analyzes target audiences for software, conducts necessary front-end research and creates user profile for relevant products.

• Participates in usability testing process by working on test plans, attending test sessions, and brainstorming solutions to interface problems with usability specialists.

• Defines and communicates design guidelines and ensures creative products adhere to security, usability, and quality standards.

• Other related duties are assigned as needed.

EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in Cognitive Science, Computer Science, Interface/Visual Design or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Good working knowledge of graphical user interface principles and visual design principles

• Is familiar with Windows-based human interface and development environment

• Must be familiar with experimental design, human factors, ergonomics, research methods, and behavioral sciences

• Requires a demonstrated ability to program or script in two or more programming languages

• Problem-solving & process improvement skills

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

• Must be self-motivated and results oriented

• Requires good organizational skills and must be detailed-oriented

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.