Program Support Coordinator Jobs

• Please note, this posting will close at 5 pm on Monday, July 17th, 2023.***

Klamath County is located in beautiful southern Oregon and home to the city of Klamath Falls, known as the state’s City of Sunshine with over 300 days of sunshine annually! Klamath County offers everything for outdoor adventurers as well as a unique and diverse art community. We are home to Oregon Institute of Technology and Kingsley Field Air Base, where the 173rd Fighter Wing resides. For more information about living in this community, please visit .

Klamath County seeks to find candidates who want to make this beautiful area their home and are looking for a position where their contributions are valued and recognized. Below is a brief overview of the Program Support Coordinator. Please contact Human Resources for a more in-depth description of the job and more details on our extensive benefits package.

General Position Summary

This position provides administrative assistance to the Developmental Disability Services Department (DDS). Primary responsibility is providing supportive services to Assessment Team and KCDDS Leadership. Further, primary responsibility of setting up Personal Support Workers (PSW) per OARs. This position is also responsible for optimizing the Case Management process and the Case Managers efficiency and effectiveness. Must be able to pass a DHS background check.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Scheduling processes and practices
• High school diploma or general education degree (GED).
• Basic financial and statistical record-keeping practices.
• HIPAA security rules and specific rules requiring more stringent record protections.
• KNOWLEDGE OF:
• Minimum of three (3) years clerical experience.
• Basic accounting principals
• Record keeping and reporting techniques.
• English composition, spelling, and grammar.
• Knowledge, Skills & Abilities
• Modern office practices, procedures, and techniques
• Records retention record keeping and reporting.
• Education, Certification, & Experience
• Electronic medical records, electronic health records and/or other health information related technology
• General knowledge of database management, web-based software programs, Adobe, Microsoft Office Software, and Web maintenance software is required.
• Case management processes and procedures.
• Working within set timelines, meeting deadlines, and organizing time
• Multi-line phone systems
• Oregon Driver’s License
• ODDS needs and risk assessments
• A variety of computer systems and software, including web-based programs.
• State eXPRS system and PPL system
• Modern office equipment and machinery and their intended use
• HIPAA privacy rules.
• Intellectual and developmental disabilities.
• Interacting with diverse individuals and groups face to face and by phone
• Word processing, database, and computer entry

• Preparing and maintaining a variety of records.
• Understand and effectively follow oral and written instructions, communication, and procedures
• Performing a wide variety of difficult and responsible clerical and office support work.
• Meet productivity standards, deadlines, and work schedules.
• Show up to work on time.
• Demonstrate courteous behavior when interacting with visitors and County staff.
• Access and use various computer systems and software
• Accurately and effectively perform the various assigned tasks and duties following general procedure and program policies
• Supporting individuals supported by KCDDS, their families, providers, KCDDS and other county staff, and the general public in a courteous, professional manner
• Prioritizing and organizing work responsibilities with and without deadlines.
• Obtaining facts and discerning relevant, significant information.
• Maintain the rights to confidentiality for all individuals in services and their families.
• Take personal responsibility for the quality and timeliness of work.
• Work independently, while recognizing when to reach out to supervisor for support and questions.
• Understanding, interpreting and applying department and program rules, procedures and policies with good judgment, while carrying out a variety of technical and administrative support duties. Applying newly assigned procedures and practices to specific work assignments
• Communicate effectively both orally and in writing
• Establish and maintain appropriate professional demeanor and boundaries at all times.
• Competently performing the duties of this position with frequent interruptions.
• Follow departmental routines, procedures, and policies
• Using computers and software programs.
• Obtaining information needed to determine the status of individual, family, or provider circumstances or concerns.
• Teamwork - Balancing team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Provide quality customer service
• Quickly learning and applying rules, regulations, and policies applicable to the office, work area, and KCDDS.
• Assembling data and preparing summaries, analysis, recommendations, and reports.
• Entering data and numerical information into a computer system with speed and accuracy, and maintaining electronic records, files and databases.
• ABILITY TO:
• Principles of cultural sensitivity.
• Maintaining accurate and complete records
• Learning new tasks.
• SKILL IN:
• Actively promote the mission and core values of KCDDS with professionalism, integrity, and dignity.
• Fulfill responsibility as a mandatory abuse reporter.

• Physical Requirements
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary And Benefits

This is an hourly, non-exempt position, with a wage range of $19.18 - $24.27 per hour. The pay range listed here reflects the FULL pay range for this position for the current fiscal year. Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.

Klamath County also offers a generous benefits package, including County contributions to health insurance, County contributions to a retirement plan, paid life insurance, paid short term disability, paid time off and more!

Klamath County recognizes and understands the importance of being able to care for yourself and loved ones when your health and safety are affected. To show our support during those difficult events, Klamath County offers all of its employees up to 12 weeks of fully employer paid leave per benefit year for qualifying events.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.

Work Schedule

The normal work schedule is 40.00 hours per week; exact schedules is assigned by supervisor in conjunction with the KCDDS Executive Leadership Team. It is the attendance standard of the employer that all employees be present and on time each shift they are scheduled to work. Full or partial absence during any scheduled shift, arriving late, or leaving early, for whatever reason, may result in disciplinary action up to and including termination of employment. Time off may be approved if allowed by applicable policies covering illness, injury, or other personal emergency

Pre-screening Requirements

• DHS Background Investigation
• DMV Records Verification

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