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Program Specialist, Open Enrollment
Company | Graduate School USA |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Professional Training and Coaching |
Expires | 2023-08-15 |
Posted at | 9 months ago |
Program Specialist
- Confirm, procure, coordinate, and set-up physical and virtual training space as required.
- Process student attendance, continuing education units, credits and course certificates.
- Assist with identifying substitute instructors due to cancellations and emergencies, as necessary.
- Coordinate and support the delivery of training programs from initiation to closeout to ensure customer needs are met or exceeded.
- Track and document training outcomes, including issues, risks and delivery costs.
- Prepare and process travel authorization and expense reimbursement forms, handle discrepancies.
- Order and secure course materials, training tools and supplies.
- Participate in or conduct customer kickoff, orientation, and contract review meetings. Confirm instructors for training sessions and provide administrative support to ensure the successful delivery of training programs.
- Coordinate and respond to client requests for completion of forms.
- Register students into training sessions and track enrollments.
- Perform other duties and management short-term projects as assigned
- Receive, review for completeness, and process statements of work. Document and track contract requirements using various systems and update as necessary.
- Safeguard inventory of training instruments, tools, and equipment.
- Confirm instructors’ completion of training assignments.
- Ability to adapt to constantly changing priorities.
- Excellent customer service skills with dedication to exceeding the needs of customers.
- Three years’ business experience in sales, hospitality, event planning, or customer service environment.
- Proficient with virtual meeting technology (MS Teams and Zoom) and MS Office Suite (Outlook, Word, Excel, SharePoint).
- Bachelor’s degree
- Ability to successfully support a book of contracts valued at $1.5+ million and function under pressure while providing exceptional customer service.
- Strong verbal and written interpersonal skills and ability to master a variety of systems and databases.
- Ability to work in a deadline-driven environment, handling multiple tasks while maintaining quality.
- Organized self-starter and motivated learner with strong attention to detail.
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