Program Manager, Mid-Market Smb

Description And Requirements

The SMB segment is Lenovo ecommerce’s largest and most profitable segment. This is a high performing team recognized at the highest levels in Lenovo. Americas SMB Ecommerce team owns the P&L, ideates new business ideas and creates the strategic and executional go to market plans to bring them to market. The initiatives can range from adding tools to improve sales enablement, adding new products and services, improvements to the user experience, leading the transformation of our tele sales enablement strategy, partnerships and/or add new benefits for our customers to further accelerate our growth and vision. These are high visibility roles which interface across the large Americas ecommerce teams. We are given the freedom to dream big and then bring these to realities.

Responsibilities:

• Dentify, lead and help execute key medium business strategic initiatives & strategy to meet the goals of your segment. Research and identifying new trends, business ideas, or issues based on data & analysis.
• Work with the global analytics organizations to create dashboards as needed
• Responsible for driving the Medium Business (250+ employees) segment revenue and membership growth goals for North America SMB ecommerce team
• Proactively identify and mitigate issues and potential obstacles in meeting business objectives
• Contribute to the vision and day-to-day operations of the Lenovo Pro Store SMB portal, including feature/function road maps and best in class solutions with key vendors that drive value for the SMB customer set
• Provide business cases, data driven business justification, competitive benchmarking analysis, as well as a detailed business requirements document for each project.
• Build comprehensive project plans, schedules for these strategic projects and provide regular status updates and work across functions (sales, marketing, merchandising, 4P, brand, IT, analytics) to ensure programs are delivered on time and as promised
• Set up a regular cadences to review segment business performance and define clear next steps
• Responsible for monitoring, capturing overall business performance and member insights on a regular cadence by deep analysis of performance metrics based analytics dashboards for the Medium Business program. Report and present as needed.
• Help evolve a set of solutions and products that over a period will position competitively and in many cases help drive stickiness of the Lenovo offering over the web.

Position Qualifications:

Required:

• Bachelor's Degree
• 8+ years experience in the business management, general management, program management, ecommerce, product marketing

Preferred:

• Persistence and the ability to influence others
• MBA highly preferred
• Certification in Project Management highly preferred- demonstrated ability to manage the necessary details and successful implementation of multiple simultaneous projects
• Expertise in using web analytics and sales data to drive decisions and identify opportunities for improvement, and to validate the success of key site changes/enhancements
• An optimist, comfortable with ambiguity, passionate about helping shape the future for the best through constant improvement.
• MS Office Tools
• Conceptual thinking and problem-solving at all levels, ability to formulate a plan and desire to drive that plan through to completion.
• Willingness to work flexible, non-traditional hours to accommodate global communications and coordination
• Customer focused
• Self-starter
• IT industry knowledge and needs of SMB customers is a plus.
• Clear understanding of e-commerce best practices

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations:

• United States of America - North Carolina - Morrisville
• United States of America
• United States of America - North Carolina - Morrisville
• United States of America - North Carolina