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Staff Assistant - State Farm Agent Team Member
Recruited by State Farm Agent 11 months ago Address Wayne, PA, United States

Program Manager, Member Supervision Operations Office

Company

Finra
Address , Philadelphia
Employment type FULL_TIME
Salary $104,500 a year
Expires 2023-12-13
Posted at 8 months ago
Job Description
ReResponsible for the planning and execution of a suite of multiple cross departmental projects in defining scope, deliverables and timetable to support overall program strategy while working through issues and conflicts to reduce risk of project delays and/or incompletion. Additionally, will be responsible for strategic creation and distribution of content for the Business Unit’s internal communications which includes MSOnline and Townhalls.
Essential Job Functions
Communications
  • Proactively identify department-level and corporate-wide changes and enhancements that impact Member Supervision and develop a communications strategy for Member Supervision roll-out
  • Independently source as well as leverage comprehensive knowledge of Member Supervision’s organizational structure and personnel to write content for the Member Supervision “newsletter”
  • Collaborate with People Solutions and Corporate Communications to ensure that internal content referencing Member Supervision is accurate, current, and cohesive with the FINRA communication strategy, style and format.
  • Define and facilitate MS internal communication governance structure
  • Utilize strategic thinking to arrive at practical solutions to address ineffective communication policies or protocols and make recommendations on process improvements
  • Developing overall visual design and site navigation, and
  • Develop high-quality informative and accurate department content and dissemination strategies that are aligned with and support the department’s strategic goals and priorities for announcing policy, procedures, regulatory developments, and other pertinent information to internal stakeholders, ensuring messaging is consistent and delivered in a timely manner and track their execution and effectiveness.
  • Primary relationship manager and strategic partner for program leadership’s internal communications
  • Supervising junior analyst is the execution of day-to-day maintenance of the site, including oversight of accuracy and consistency of content.
  • Developing a department-wide governance framework for uploading and maintaining content;
  • Continue to build out Member Supervision’s internal website with a focus on developing a centralized and effective resource for delivering current and applicable information (including but not limited to: department news updates, work applications and tools, calendar of events, regulatory news and announcements, training materials and other resources). This includes:
    • Developing a department-wide governance framework for uploading and maintaining content;
    • Developing overall visual design and site navigation, and
    • Supervising junior analyst is the execution of day-to-day maintenance of the site, including oversight of accuracy and consistency of content.
Business Readiness
  • Lead project prioritization discussions with senior management, key stakeholders and support team members to develop, document and implement project plans/roadmaps for review with all project participants, ensuring continual progress and deadlines are being met throughout the duration of the project to reduce the risk of overall failure, maximize benefits and minimize costs
  • Develop and deepen customer relationship with MS senior leaders
  • Oversee and develop business readiness initiatives by leading team that collects and analyzes employee feedback
  • Develop and/or source questions and content for the Member Supervision feedback groups by partaking in meetings seeking to identify patterns and trends and recommend action plans.
  • Primary relationship manager and strategic partner for program leadership
  • Monitor feedback and deliver regular status updates to include risk assessment, issues, project modifications and timetable changes and decision points to senior management and key stakeholders on initiatives
  • Ensure sufficient program resource allocation and forecast for continual forward moving initiative activity, escalating issues to Operations Director as needed
  • Work with project sponsors to ensure and develop collaborative touchpoints with groups across Member Supervision as well as technology and corporate communications.
  • Assign tasks to appropriate Program Analysts and or workgroups analyzing staff capabilities and capacity against required deliverables.
  • Lead team in diagnosing risks and gaps, managing resistance to change, implementing corrective actions, as well as develop initiatives that continue to use employee feedback in decision process
  • Independently identify and develop strategic initiatives to bolster or improve the workplace culture to include developing and implementing Employee Experience initiatives including onboarding of new hires and internal transfers
Education/Experience Requirements:
  • Experience with content development and editing for internal publications
  • Experience working in matrix/cross-functional team management
  • Directly related experience in positions of increasing responsibilities. Experience must include medium-to-large scale program experience
  • Bachelor's Degree or an equivalent combination of education and experience required. Major in Business Administration, Communication, Journalism, Communications or Public Relations or related fields preferred. Juris Doctorate a plus
  • Experience related to project management, Business/Operational readiness and associated change methodologies
Knowledge & Skill Requirements:
  • Comprehensive knowledge of Member Supervision’s operational, policy and regulatory activities, as well as Member Supervision and Trading & Execution groups structure and operations.
  • Proficient in collaboration tools (e.g. SharePoint Modern)
  • Resourceful and effective problem solver
  • Advanced ability to recognize and understand the relationship and impact between different regulatory areas
  • Excellent oral and written communication skills, proofreading and presentation skills
  • Familiarity with digital communication tools, familiarity with SharePoint a plus
  • Advanced knowledge of Member Supervision and T&E structure and operations
  • Ability to manage multiple complex projects in a demanding environment
  • Expert critical thinking, research and analytical skills
  • Advanced-to-Expert knowledge of SharePoint Modern, Adobe Rush (or similar audio/video tools), the capability to quickly adapt to new software, and associated office automation tools
  • Ability to manage time effectively and complete assignments within budgeted time frames
  • Ability to interact with all levels of personnel within the organization
For work that is performed in CA, CO, New York, NY and WA, the chart below outlines the proposed salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.
California: Minimum Salary $115,200, Maximum Salary $227,500
Colorado: Minimum Salary $104,500, Maximum Salary $189,600
New York, NY: Minimum Salary $125,400, Maximum Salary $227,500
Washington: Minimum Salary $104,500, Maximum Salary $218,100
#LI-Hybrid
To be considered for this position, please submit an application.
The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.
Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.
FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s accommodation help line at 240.386.4865. Please note that this number is exclusively for inquiries regarding application accommodations.
Employees may be eligible for a discretionary bonus in addition to base pay. FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement and many other benefits.
Time Off and Paid Leave*
FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.
  • Based on full-time schedule
Important Information
FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.
Search Firm Representatives
Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.
FINRA is an Equal Opportunity and Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person’s relatives, friends or associates.
FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.