Production Support (Vulnerability Operations)

Production Support (Vulnerability Operations)

12-Month contract

Irving, TX.

***W2 ONLY/NO CTC***

This is role that is focused on Vulnerability Operations and Project facilitation

Required Qualifications:

• Must have 7+ Years of Production Support experience

• Experience in application/Infrastructure Support experience using Microsoft Stack

• Hands on experience and exposure to Cloud environment

• Hands on experience on Unix commands for troubleshooting

• Hands on troubleshooting experience on Middleware issues

• Hands on experience on Application servers like Weblogic, Tomcat and Database like Oracle.

• Possess basic knowledge of PL/SQL scripting

• Strong experience with monitoring systems such as Splunk, App Dynamics.

• Knowledge on Server Management tools like OVO/Netbackup/Alerting tools.

• Proven experience with Software Configuration Managements and DEVOPS tools (GIT, Jenkins).

• Knowledge/experience of Python/Shell scripting.

• Knowledge/experience of Puppet/Ansible.

• Candidate should have working experience in serving as a liaison between technology infrastructure operations and business projects.

• Excellent verbal and written communication skills.

• Exceptional problem solving and analytical skills.

JOB DESCRIPTION

In this role, you will:

• Deliver day-to-day Application/Platform support services for Digital Applications

• Responsible for support functions and driving the execution of multiple Application/Platform support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, BCP, and risk & vulnerability management, patching, monitoring.

• Provides on-call production support of Mission Critical applications and resolve issues with in RTO.

• Ensure effective production systems monitoring, alarming and notification response/maintenance.

• Leverage diagnostic tools to maintain, troubleshoot and restore service or data to systems

• Bring in engineering, operational management in domains like Cloud

• Engineer automated solutions around how application and infrastructure code changes gets built, packaged, assembled, deployed, monitored and alerted on in our production environments.

• Work with SRE mindset. Building Automated solutions for daily redundant production support activities.

• Ability to understand and escalate issues efficiently and appropriately. Identify system bottlenecks and opportunities for process improvements

• Deep understanding of industry SDLC\Agile methodologies to analyze existing standards in Dev ops and augment the standards.

• Maintain and update support documentation (e.g. game plans, run books, procedures, and process).

• Communicate, co-ordinate and collaborate with multiple support teams and stakeholders