Product Writer Jobs

Position Summary

EveryAction is seeking a Product Writer who is responsible for producing high-quality documentation and digital communications that contribute to product adoption and satisfaction. The ideal candidate for this position will have a demonstrated ability to translate technical concepts into consumable product content, be detail-oriented, and comfortable working with highly technical teams in a fast-paced environment. You will be a member of the product team and work with incredibly smart people who are passionate about political and nonprofit digital engagement, fundraising, and organizing; and believe that effective product content is critical to customer success. We are open to this position being remote and part-time.

To apply for this position, please submit your resume and cover letter. The cover letter will be evaluated as an initial writing sample.

What you’ll be doing

• Edit, clarify and proofread product content written by other staff
• Work with product managers to create documentation that educates clients and internal team members on new features
• Translate complicated compliance, fundraising, organizing, and enterprise-level CRM concepts into easy to consume, jargon-free content
• Own the entire documentation set, including help documentation and video scripts, new product announcements, developer guides, and release notes
• Support our release process with the review, editing and writing of release notes and new feature announcements

Actual minimum requirements

• Willing to solve complex challenges and at times, stretch outside your job responsibilities
• Willing to learn HTML if not already familiar with this technology.
• Experience bringing complex product stories and help documentation to life in clear, concise ways
• Willing to work autonomously to complete your responsibilities
• 1 year of relevant experience on user-focused writing, including work in software, digital agency, documentation or journalism
• Willing to collaborate with engineering, design and product management teams

Bonus points

• Previous experience working with nonprofits or at a nonprofit consulting firm
• Experience with nonprofit enterprise-level CRMs such as Salesforce, Raiser’s Edge, Team Approach, PIDI, ROI Solutions
• Experience with digital products such as Blackbaud Luminate Online, Action Network, Engaging Networks, Blue State Digital, ActBlue, ActionKit

About Us

EveryAction (the nonprofit arm of NGP VAN) and for almost two decades NGP VAN has been providing world class tools to campaigns and political organizations around the country and we’re excited to bring our expertise in integrated communication and fundraising platforms to nonprofits.

We’re a successful growing company of 190 people based in Washington, DC and Boston, MA. We’ve been recognized as one of the fastest growing companies in America by Inc. Magazine for eight years in a row and one of the top 50 fastest growing companies in the DC area by both the Washington Business Journal and SmartCEO.

There's a relaxed, start-up atmosphere at NGP VAN + EveryAction that's infectious. Fueled by our love of important causes + game-changing technology, our team is made up of smart, passionate people who truly care about doing more good.

At NGP VAN + EveryAction, you don't just benefit from a competitive salary, generous health insurance, and some seriously awesome co-workers. We offer perks like plenty of vacation days (no questions asked), annual company retreats (think somewhere sunny and warm), a company-wide hackathon (we provide the food, you bring the ideas), and endless snacks to keep you energized. We invest in our people because we only grow when they do.

NGP VAN + EveryAction believes a diverse, inclusive staff makes us a stronger company and better partner for our clients. Two of our founders are a gay couple. We’re committed to hiring people of all races, ethnicities, ages, sex, genders, sexual orientation or gender identities, marital status, religions, and disabilities. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are encouraged to apply.

Powered by JazzHR