Product Trainer Jobs

Organizational Information

At Pearson, our purpose is simple; to add life to a lifetime of learning. We envision a future where everyone can realize the life they imagine through learning. To achieve this, we create vibrant and enriching learning experiences designed for real-life impact.

For over 20 years, Pearson Virtual Schools has been reimagining K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; Pearson Online Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

The following description is intended to describe the general nature of the job that may include other duties as assumed or assigned; it is not intended to be all-inclusive or limit the duties of the position.

Purpose Summary

At PVS Connections Academy schools, Learning Coaches (typically a parent) manage their student’s schedule, assist them as they work through their online coursework, encourage them to reach out to their teachers when they need help, and ensure their student stays on track. The Learning Coach Support Trainer is an experienced Learning Coach and/or teacher of virtual school students. Research shows us that there are positive impacts on student performance the more engaged the Learning Coaches are. As such, the Learning Coach Support Trainer has valuable knowledge of the virtual program and curriculum. Working from home, the Learning Coach Support Trainer will develop training materials and presentations for families. They will also guide new families by hosting online onboarding sessions and answering questions that will guide new families through the first few weeks of the virtual school experience. The employee will also be responsible for presenting additional quality webinars, recording videos designed to help Learning Coaches support the academic performance of their student(s), and overseeing collaborative social media groups. The Learning Coach Support Trainer will report to the Manager of Go to Market Training & Learning Coach Support.

Core Tasks And Responsibilities

• Develop online engaging presentations to inform Learning Coaches of best practices as they support students learning at home. This includes researching applicable topics, writing script, and preparing slides.
• Host online onboarding presentations to support Learning Coaches in their new role and responsibilities.
• Meet with school representatives monthly and maintain communication throughout the year.
• Develop online onboarding presentations.
• Maintain collaborative social media groups.
• Other duties as assigned.
• Present engaging webinars to inform Learning Coaches of best practices as they support students at home including brain-based learning topics and other related topics.
• Knowing, understanding, and promoting the Pearson Virtual Schools differentiated value proposition.
• Write training materials for caretakers to use as they support their students learning at home. Training materials include PDF content, scripts for videos, and communications.
• Use feedback to improve delivery and content of presentations.

Required Skills, Experience, And Competencies

• Excellent communication and presentation skills appropriate for a wide variety of Learning Coaches.
• Sincere enthusiasm for working with adult learners.
• Strong problem-solving skills and finding innovative ways to meet customer needs
• Available to deliver synchronous sessions for Learning Coaches outside of the typical workday, when necessary.
• Experience delivering webinars using conference applications
• Highly organized.
• Ideally, a current or former Connections Academy or Pearson Online Academy teacher. Learning Coach experience is a plus.
• High degree of flexibility.
• Excellent writing skills.
• Must enjoy a challenging work environment that requires flexibility, self-direction, creativity, and strong communication skills.
• Technologically proficient especially with Microsoft® Office programs, Google tools, Pearson Online Classroom LMS, and web conferencing software.

Key relationships

• Works closely with peers, key stakeholders within the business (especially product and technology colleagues), points of contact at Connections Academy school, and Learning Coaches.

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

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Job: CUSTOMER SERVICE

Organization: Virtual Learning

Schedule: FULLTIME

Req ID: 11422