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Product Communication Specialist Jobs

Company

Vertisystem
Address San Mateo, CA, United States
Employment type CONTRACTOR
Salary
Category Transportation, Logistics, Supply Chain and Storage,Consumer Services,Business Consulting and Services
Expires 2023-05-26
Posted at 1 year ago
Job Description

Responsibilities

• Manage the back and forth communication with customers or potential customers, through our product question and answer platform.

• Monitor and react and to customers who leave product focused reviews.

• Escalate all product issues to our CS and Product teams.

• Review and pull product focused learnings and feedback from our on-site survey tool.

• Work with our customer service representatives and product teams to validate and communicate accurate and on-brand responses.

• Develop and communicate out a weekly report on product questions, trends and insights.

• Partner with our eCommerce and customer service teams to ensure the best product experience possible.


Qualifications

• 2+ years in customer facing communication and response

• 2+ years of eCommerce experience

• Analytics and reporting experience