Portfolio Community Manager Jobs

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

A Community Manager (Portfolio Community Manager) is responsible for providing the overall supervision of assigned community association(s). The Community Manager interacts with internal and external customers including homeowners, vendors, board members and committee members.

Duties may include but are not limited to:

• Oversee the AP process in accordance with Associa home office processes and procedures.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Maintain unit and contract files relating to the operations of the Association.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Responsible for maintenance of C3 data base, including updating resident information.
• Prepare Board packages according to established time frames.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Responsible for oversight of Associa staff as contract provides.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Attend Board meetings per the management agreement and community events as needed.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.

Requirements

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Self-motivated, proactive, detail oriented and a team player.
• Professional customer service skills.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.