Pharmacy Training Developer Jobs

At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care including pharmacy, rehabilitation, and lab. United by our culture of service, we believe in blending compassion with clinical expertise, to the benefit of our partners, our employees, and most importantly, the people we serve.

Synchrony Health Services is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let’s Talk About Benefits.

• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• Quarterly employee recognition ceremonies
• Student loan repayment, scholarships, and tuition reimbursement
• And so much more!
• Competitive salaries and weekly pay
• 401(k) Match
• Bonuses for referrals and gas

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Develops and updates training materials and content as well as performs staff training as needed. Trains new employees and current staff on all procedures as it pertains to software systems, workflow process, billing, order entry and customer care services and operational standards. Identifies needs for continued development in training programs.

Duties And Responsibilities

• Educates on the standard Customer Service processes.
• Supports campuses, departmental goals and the overall objectives of the Company.
• Trains on common troubleshooting processes for patient and prescription profiles.
• Partners with Home Office, Operations, Pharmacies, Executive Directors and Department Heads to determine specific training needs.
• Performs all job duties with a friendly positive and team-oriented approach.
• Complies with all laws, regulations and standards of ethical conduct.
• Some travel with overnight stay as necessary.
• Trains employees on reporting capabilities.
• Trains employees about payment plans and pricing codes to ensure the correct plan is applied to patient for proper billing.
• Meets Expectations of Excellence for position.
• Administers, assigns, and tracks Pharmacy-related trainings on the Trilogy University platform, including those related to compliance.
• Creates Team Member onboarding schedule templates in collaboration with Team Member Services.
• Trains on Pharmacist clarification queues; ensuring employees are shown how to provide proper documentation to provide clarification and irrefutable evidence.
• Complies with all Company policies, procedures, rules and standards.
• Bachelors’ degree in Human Resources, Training and Development or Organizational Development, or related experience and training.
• Educates employees on how to generate statements, apply credits/debits, resolve rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
• Conducts training as needed for the phone system, Microsoft programs and fax system.
• Trains and develops staff on new order entry and submission to PV1.
• Trains employees how to utilize workflow dashboards and how to work rejected claims.
• Creates new training content using various mediums including written work instructions and training videos.
• Educates employees about Electronic Prescriptions in regards to e-scripts and resupply orders.
• Provides updates and general knowledge guidelines of release times.
• Educates staff on basic use and navigation of the Pharmacy Information Management System, Electronic Document Management System, Workflow and other systems.
• Trains employees on STAT functionality and emergency medication dispensing methods.
• Maintains required licenses or certifications in good standing with the State.
• Develops and facilitates employee training programs related to Pharmacy operations and software.
• Educates employees on how to ensure claims are submitted and adjudicating properly.
• Provides Customer Service education.
• Conducts employee training on the Cycle Fill process.
• Trains on ERX module and how this functionality works and integrates with our system.

Certifications

• Certified Pharmacy Technician
• PTCE (Pharmacy Technician Certification Exam)

Experience

• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products and learning management systems (LMS).
• Matrix Care, EHR Systems, 10.6 technology, QS1 and DocuTrack.
• Three (3) to five (5) years’ training development or operational experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Delivering, training, coaching, mentoring and/or leading workshops or seminars with Pharmacy Clerks, Technicians and Pharmacists.