Training Manager Jobs

Job Brief

The Training Manager is fully responsible for the DHL eCS New Hire Onboarding program including facilitation, organization, scheduling and KPI reporting.

Summary:
The Training Manager is fully responsible for the DHL eCS New Hire Onboarding program including facilitation, organization, scheduling and KPI reporting. The Training Manager will lead the design, planning, implementation, management, and delivery of training to implement standard process workflows and enhance the skills, knowledge, and abilities of employees to support high-performing teams and to enhance company culture. The Training Manager will manage and develop frontline Operation Trainers in successfully carrying out DHL eCommerce’s training method “Training the DHL Way”. This role will also work closely with leaders cross-functionally to ensure their training team successfully trains new processes which are introduced in operations.

All programs are to be delivered in line with the 5 guiding principles focused on increasing employee engagement and retention:

1) Providing employees with a clear sense of belonging and an understanding of their personal contribution.
2) Providing employees with a clear vision for growth at DHL.
3) Building a support network for employees beyond direct supervisors.
4) Building a culture of continuous improvement, where it is safe to learn.
5) Ensuring sufficient readiness for performing on-the-job.

The Training Manager is a role model for the DHL Strategic Framework and infuses the mission, vision, values, and attributes of: As One, Right the First Time, Can Do and Passion into the new hire and employee experience.

Essential Duties and Responsibilities:

• Helps manage retention tracking and employee turnover rates and supports retention efforts.
• Manages and supports the further development of the New Hire Onboarding.
• Helps manage, assess, and track the conversion of temporary agency employees to fulltime DHL.
• Creates and delivers training solutions that translate complex processes into easy-to-understand course materials and job aids.
• Supports employee training, development, onboarding, and retention efforts.
• Works in close partnership with leaders and functional teams to design and deliver functional training plans that supports priorities and development opportunities.
• Determines time allotted for training in each role and a path for development of frontline employees.
• Leads, organizes, facilitates, and implements the continuous improvement of the DHL eCS New Hire Onboarding program.
• Implements strategies to track and communicate training status updates and business impact.
• Develops, maintains and support training for New Process Implementation.
• Reports weekly and monthly KPI on DC Onboarding and Training Program.
• Identifies and assesses current and future training needs through job analysis, career paths, annual performance appraisals and consultation with leaders.
• Maintains understanding of new educational and training techniques and methods.
• Ability to execute in a variety of training mediums: operations floor trainings, online learning, classroom learning, and other.
• Manages and directs the work of onsite training personnel.
• Supports other activities as requested.
• Maintains a keen understanding of training trends, developments, and best practices.

Requirements & Skills:

• Forward-thinker, committed to continuous improvement, and excited to continually develop the skills of team members.
• Strong coaching, teaching and leadership skills
• Must possess exceptional communication skills, both written and oral.
• Action-oriented, self-starter who can delegate and be hands-on as situations deem appropriate.
• Excellent communication, writing and reporting skills
• Must be able to work independently.
• Must be a creative problem solver who can remove or maneuver around obstacles to drive success.
• Ability to engage and involve teams while leading change that impacts culture.
• Ability to collaborate and partner
• Ability to effectively manage and direct the training activities of Operational Trainers
• Ability to plan, multi-task and manage time effectively.
• Demonstrated ability to effectively facilitate projects and training
• High energy with the ability to work in a fast-paced environment.
• Ability to organize and manage multiple concurrent projects and priorities.
• Ability to exercise sound judgement to balance business needs and achieve objectives.
• Strong oral, written and presentation skills at all levels of an organization.
• High level of interpersonal skills, creative ability and visual graphics design ability.

Education and/or Experience:

• 5 years of operational training experience
• Training within Industry experience a plus.
• 3 years of supervisory experience.
• Proficient with the Microsoft Office Suite (Word, PowerPoint, Outlook and Excel) required.
• Bachelor’s degree in business, education, HR or equivalent work experience.
• Knowledge of Lean methodologies is a plus.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.).

Physical Demands:

• Able to work a range of shifts based on operational needs.
• Frequent standing and walking.
• Physical demands are consistent with a professional office setting.
• Up to 10% travel may be required for offsite meetings and training

As a Top Employer and leading logistics company, at DHL eCommerce Solutions, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Tuition Reimbursement
• Employee Discount Program
• Bonus Programs
• Medical, Dental, Vision, well-being programs
• Company Paid Holidays and Floating Holidays
• Employee Assistance & Work Life Program
• Life Insurance
• Retirement Savings – 401K with company match
• FSA/HSA availability
• Paid Time Off including vacation and sick time
• Paid Parental Leave
• Competitive Pay
• Short Term and Long-Term Disability

Equal Opportunity Employer – Veterans/Disability