Performance Management & Quality Improvement Coordinator

This is a Continuous posting that will remain open for sixty (60) days or until the position is filled.

The main purpose of the Performance Management & Quality Improvement Coordinator position is to develop, coordinate and manage a data-driven system-based quality improvement and performance management system that reflects the impacts of the Department of Health's vision, to create a healthier New Mexico. The position ensures ongoing implementation and effectiveness of NMDOH's core performance management system, which includes compiling and coordinating a package of performance from seven divisions in order to accountably track, coordinate, and improve progress. The performance measures package is regularly (annually and quarterly) reported to the Legislative Finance Committee (LFC) and the Department of Finance and Administration (DFA), and thereby linked to a legislatively aligned performance-based budgeting process. Operative and appropriate use of the performance measures relate to areas for quality improvement, so this position naturally identifies technical assistance opportunities and drives a culture of quality and excellence throughout the department.

• Provide support to programmatic and/or administrative teams to conduct and manage improvement
• Examine feasibility and implications of policies, programs, and services
• Facilitate meetings and communicate among multiple stakeholders
• Serve as a Co-Chair on NMDOH's QI Council and bridge department wide expertise and programs to institutionalize a culture of quality throughout the department. Facilitate and support QI projects that further organizational excellence
• Explain the fundamental concepts and principles of QI vs. QA processes
• Use information technology in assessing, collecting, and disseminating data and information
• Identify and incorporate standards and measures reflecting overall organizational performance ( legislative performance metrics and metrics tied to the State Health Improvement Plan and NMDOH Strategic Plan)
• Collect multiple authored drafts for quarterly and annual reports and then compile and assimilate into a cohesive product

The incumbent is responsible for working with divisions, programs, and services within the Department of Health and the NMDOH Senior Leadership, as well as the Legislative Finance Committee, the Department of Finance and Administration, and other State Agencies

Experience working for a Public Health Department, Quality Improvement, and Performance Management expertise. Excellent interpersonal, facilitation, time management, and writing skills. Business management experience also preferred.

Bachelor's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology and/or Family Studies/Services and four (4) years of any combination of experience including working with communities, working on health or social service related matters, social work/case management experience, behavioral health and/or health care. Substitutions apply. See Substitution Table below.

Must possess and maintain a valid driver's license.

State of New Mexico employees may be impacted by the Public Health Order dated December 19, 2022, which requires facilities licensed or certified by the Centers for Medicare and Medicaid Services ("CMS"), including all hospital types, long-term care facilities, nursing homes, hospice facilities and rehabilitation facilities, as well as assisted living facilities and adult day care settings, to adhere to all COVID-related requirements prescribed by CMS, including, but not limited to masking and staff vaccination.
Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints. Must have own mode of transportation. Incumbent may be required to furnish a personal vehicle for carrying out assignments.

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.