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Pc Support Technician Jobs

Company

City of Rochester, MN
Address , Rochester, 55904, Mn
Employment type FULL_TIME
Salary $28.53 an hour
Expires 2023-07-16
Posted at 11 months ago
Job Description
POSITION DESCRIPTION

The City of Rochester welcomes applications for:
PC Support Technician
Technology

Nature of Work:
As a PC Support Technician, you would respond to requests via phone, email, and in person to support departments across the City of Rochester with their IT needs. This would include work with installs, supports, troubleshoots, and maintaining IT resources in the assigned areas, software, and hardware. This role is responsible for evaluating and resolving requests, documenting requests with relevant information, and if needed escalate requests to other members of the Information Technology team.

Pay:
The 2023 starting wage is $28.53 per hour with a maximum pay rate of $36.47 based on successful performance and time in the role.

Work Location:
Due to the nature of the work the PC Support Technician is a 100% on-site role, and may include visiting different city locations throughout the day.
Work Schedule:
This role is regularly scheduled to work Monday through Friday from 8 AM - 5 PM with Saturday and Sunday hours about once a month. There also may be occasional work hours in the evening to cover meetings or events.

DUTIES AND RESPONSIBILITIES

Install and maintain personal computer systems and related equipment and application and operating system software:
  • Install software such as client applications, operating systems, etc.
  • Replace when necessary, operating system and personal computer and related equipment.
  • Maintain, configure, install, troubleshoot, and upgrade personal computer hardware and related equipment.
Serve as troubleshooter for personal computer hardware and software problems:
  • Provide high quality customer service assistance and provide expert and creative solutions to problems.
  • Investigate and resolve problems with hardware and related equipment including printers, scanners and/or software.
  • Create and maintain procedural documentation and assist in end-user provided training.
  • Follow up on problems and ensure that they are resolved in a timely manner to customer satisfaction.
Maintain inventory of computer hardware and software.

MINIMUM QUALIFICATIONS

Education
An Associate's degree from an accredited computer science, computer technology, computer networking, computer/management information systems program or closely related field
Experience
Three (3) years of experience with Information Technology tasks such as installing and maintaining hardware and software and providing technical support for operating systems and various software applications such as Microsoft Office.
Licenses and/or Certifications
Valid driver's license
Desirable Qualifications
Experience with help desk and software deployment solutions (Kace – KBOX).

ADDITIONAL INFORMATION

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together.


EMPLOYEE BENEFIT AND RETIREMENT SUMMARY