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Pc Technician I Jobs

Company

IBC Bank
Address , San Antonio, Tx
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
Time Type:
Full time
Department:
724 PC Support
Job Summary:
The Computer Technician is responsible for the installation, configuration, testing, maintenance, monitoring, and troubleshooting end user workstation hardware and peripheral devices. Keeps inventory of monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
:
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users and implement corrective hardware solutions, including off-site repair as needed
  • Maintain, order and setup remote devices such as iPhones, iPads and laptops
  • Install software and image PC hardware as needed
  • Install and test customized configurations based on various platforms and operating systems
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, peripheral devices
  • Possess a high level of technical skill expertise and ability
  • Furthers technical knowledge via self-study and pursue industry standard certifications
  • Responsible for performing health checks in all branches
  • Conduct research on computer products in support of PC procurement and development efforts.
  • Travel within market and to other markets as needed to include overnight stays
  • Responsible for laptop encryption and security
  • Responsible for Preventative Maintenance of the Instant Issue Printers
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems
  • Responsible for maintaining proper stock level of standard devices ready for deployment
  • Maintain applicable service level agreement pertaining to department ticket queue
  • Monitor and test PC performance and provide PC performance statistics and reports
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software
SKILLS
  • Active Listening
  • Complex Problem Solving
  • Critical Thinking
  • Learning Strategies
  • Coordination
  • Active Learning
  • Time Management
EDUCATION
  • High School Diploma or GED
  • Associate’s, Bachelor’s Degree, or Technical Certification in work-related field