Payment Operations Manager Jobs

Overview

Easton Consulting Technologies LLC is a global Prop Consulting Firm helping to launch various successful Prop Firms servicing retail traders worldwide. We seek an experienced Payment Processing Manager to oversee our payment operations across each of our partner firms and carry out our payment processing strategy. The Operations Manager will be responsible for managing the firm's day-to-day operations, including risk management, trade settlement, trade processing, and system management. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, high-pressure environment.

Role Description

The Payment Operations Manager plays a vital role at Easton in managing the payment processing across each of our e-commerce firms and oversees all aspects of payment processing operations. This individual will manage payment systems, ensure seamless transactions, and optimize payment processes to enhance customer satisfaction and maximize revenue.

Core Responsibilities

• Monthly Limit Increases & Reserve Releases: Liaise with payment service providers and acquiring banks to request and negotiate higher monthly limits for payment processing. Prepare necessary documentation, analyze transaction data, and provide supporting evidence to demonstrate the company's growth and financial stability. Assist in getting reserves released.
• Payment System Optimization: Continuously evaluate and improve payment systems to enhance efficiency and customer experience. Collaborate with cross-functional teams, including IT, finance, and customer support, to streamline payment processes, reduce errors, and increase transaction success rates.
• Fraud Prevention: Work closely with fraud prevention teams to identify and mitigate payment fraud risks. Stay updated on emerging fraud trends, implement fraud detection tools, and establish fraud prevention strategies to protect the company and its customers from financial losses.
• Compliance and Regulatory Requirements: Stay up-to-date with relevant payment processing regulations, industry standards, and compliance obligations. Ensure the company's payment operations align with legal requirements and maintain appropriate documentation.
• Reporting and Analysis: Generate reports and analyze payment processing data to identify trends, patterns, and areas for improvement. Provide insights and recommendations to management regarding payment processing strategies, risk mitigation, and revenue optimization.
• Chargeback Management: Monitor and handle chargeback cases, working closely with customers, payment service providers, and internal stakeholders. Investigate the causes of chargebacks, implement preventive measures, and collaborate with relevant teams to minimize their occurrence.
• Payment Processing Applications: Coordinate and submit new payment processing applications with payment service providers (PSPs), acquiring banks, and other relevant financial institutions. Stay updated on industry trends and compliance requirements to ensure the company's payment processing setup is efficient and secure.

Requirements

The Payment Operations Manager plays a critical role in ensuring smooth and secure payment processing operations within each of Easton’s e-commerce companies. This position requires a combination of technical expertise, analytical skills, and the ability to navigate complex payment landscapes to drive operational excellence and customer satisfaction.

• Detail-oriented mindset with a focus on accuracy and quality in payment operations.
• Proven experience in payment processing, preferably within an e-commerce environment.
• Bachelor's degree in finance, business administration, or a related field (or equivalent experience).
• Excellent analytical skills and ability to interpret complex payment data.
• Strong communication and interpersonal skills for effective collaboration with internal and external stakeholders.
• Experience with chargeback management and fraud prevention techniques.
• Strong knowledge of payment industry regulations, compliance, and best practices.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in using payment processing tools, systems, and reporting platforms.
• Familiarity with various payment methods, gateways, and payment service providers.

Employment Package

Overview

Location: remote, US-based

Hours: Full-time (flexible timezones)

Rate: Salaried (depending on experience)

Benefits

This role is a full-time W2 position and comes with the following company benefits:

Health Insurance: 99% coverage on high-quality medical, dental, and vision

Paid Time Off

PTO: 15 Days - Accrued per pay period

Personal Days: 5 Days - Accrued per pay period

Sick Days: 8 Days - Accrued per pay period

10 Federal Holidays

• New Years Day
• Martin Luther King, Jr. Day
• Veterans Day
• Christmas Day
• Independence Day
• Thanksgiving Day
• Labor Day
• Juneteenth
• President's Day
• Memorial Day

• Birthday - a paid day off to celebrate your birthday!