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Company | React Health |
Address | Melbourne, FL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing |
Expires | 2023-08-17 |
Posted at | 10 months ago |
Awesome Medical Company Seeks Equally Awesome Customer Advocate.
- Communicate with patients, customers, and internal staff via telephone to maintain patient compliance, order supplies, track shipments, troubleshoot devices, document losses and meet FDA compliance requirements.
- Use Microsoft Excel, Google spreadsheets and proprietary software to document, track, and monitor communication and compliance.
- Interdepartmental transition available with job proficiency and attendance requirements met (other departments include Clinical, Customer support, Trials, Quality Improvement, Fulfillment, Billing, Resolution, Marketing, Engineering, Sales, Finance)
- Manage inbound and outbound calls (no sales calls) in a call center setting.
- Study for and pass national certification exam within 3 months of hire (exam paid for by ReactDx)
- Must be able to work in a fast paced, highly dynamic work environment
- Able to sit and be on the phone for long periods of time
- Must have strong Microsoft Office Product skills: Word, Excel
- High School diploma; College preferred but not necessary
- Familiar with structure, policies, and administrative needs of a medical office setting and have strong organizational skills.
- 3 years of experience in administrative or healthcare with direct customer contact. Call center experience may be applicable.
- Strong editing skills required
- Goal oriented and self- motivated.
- Fluent English, both written and spoken. Second language a plus. Excellent writing skills
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- A generous PTO plan - including, 8 paid holidays, 18 PTO days, 2 personal days and 16 hours paid volunteer time
- We have great benefits - including, medical/dental/vision insurance, 401(k), life insurance, STD, LTD, etc.;
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