Patient Services Specialist Lead (Full -Time, Evening Shift W/ Remote Option)

HMC – RADIOLOGY has an outstanding opportunity for a full-time (100% FTE, 40 hours a week) Patient Services Specialist Lead.
POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

Work Schedule
Permanent Evening Shift, Monday through Friday, 3:00 pm – 11:30 pm.
After a 6-month probationary period, candidate will have the option of requesting a hybrid 60% remote work-from-home schedule (subject to departmental remote work agreements and recall-to-site conditions).
RESPONSIBILITIES
General responsibilities include but not limited to:
Leadership Responsibilities

Resolve problems that arise daily within the department during assigned shift.

Check work of others for accuracy and productivity.

Assign, train, and represent supervisors during their absence.

Prepare and create reports for management use.

Requisition minor supplies and maintain records.
Release of Information (ROI)

Monitor and process ROI releases in the Epic ROI work queues.

Review ROI requests and determine valid authorization and releasable records.

Disclose protected health information (PHI) to patients, providers, attorneys, and other authorized parties.
Teleradiology / Film Library Management

Monitor communication systems for incoming electronic image transfers of medical imaging.

Process the intake of external medical imaging and reports from referring hospitals and clinics into the UW Medicine EMR and Radiology PACS.

Coordinate with UW Medicine Transfer Center, Harborview Medical Center clinics, and outside hospitals and clinics to transfer medical imaging and records.

Reconcile and merge external patient records to the UW Medicine EMR.

Schedule and process requests for second-opinion interpretations of outside medical imaging sent to UW Medicine.
Radiology Clinical Unit Support and Reading Room Assistant

Point-of-care: schedule imaging orders for Radiology patients and hospital inpatients.

Review clinical indications in imaging orders to ensure appropriate documentation of medical necessity.

Monitor communications systems (Epic worklists, work queues, phone, radio, fax, pager, overhead PA) for incoming imaging orders.

Obtain patient demographics and clinical indications for the processing and scheduling of verbal bedside orders.

Point-of-contact for radiologists, radiologic technologists, hospitalists.

Other duties as requested

REQUIREMENTS

High School graduation or equivalent AND Three years of Patient Support Service experience OR

Equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.
Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.
ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.