Patient Service Representative- Ob/Gyn

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This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patients account within Intermountain;s policies and procedures.

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This position is a OBGYN office

You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Job Essentials

• Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
• Receives and processes those payments following appropriate procedures for handling payments.
• Proactively requests payments from patients on current and past medical services.
• Completes training and pass-off requirements.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.
• Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
• Promptly schedules appointments utilizing provider templates and scheduling guidelines.
• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded. Typical patient services task includes:

Minimum Qualifications

• Six months of customer service experience involving interactions with customers. Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

• Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
• One year of customer service experience, especially in a Hospital or Medical Office.
• Demonstrate excellent verbal and written communications skills.

Physical Requirements:

• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• See and read computer monitors and documents.
• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Lowry Primary Care Clinic

Work City:

Denver

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$16.00 - $23.69

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.