Patient Service Representative I

POSITION SUMMARY

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve peoples lives through better vision and outstanding patient experiences.

Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient hospitality quality care service to all EVP Eyecare patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answers inbound phone calls for multiple practices
• Verifies patient information and clinical location on all calls
• Other duties as assigned
• Maintains a solid track record of punctual and reliable attendance
• Serves as a model to other team members.
• Provides knowledgeable and caring service to all current and potential EVP patients and employees
• Assists in training new EVP team members
• Responds to online appointment and information requests throughout the day EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requests
• Confirms appointments for several office locations daily
• Maintains a working knowledge of all EVP services and practices
• Maintains a clean and orderly workspace and clinic
• Maintains a pleasant and helpful attitude (hospitality)
• Schedules appointments, answer patient questions and requests in a timely and efficient manner

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School Diploma or GED required

• Excellent customer service skills
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day
• Basic Knowledge of Health Care and ACA requirements and regulations
• Call center experience highly desirable
• Basic computer skills
• Minimum 0-2 years experience with patient facing interaction preferred
• Experience working with practice management software preferred
• Effective written and verbal skills

BENEFITS

Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Excellent customer service skills
• Basic Knowledge of Health Care and ACA requirements and regulations
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day
• Experience working with practice management software preferred
• Basic computer skills
• High School Diploma or GED required
• Minimum 0-2 years experience with patient facing interaction preferred
• Effective written and verbal skills
• Call center experience highly desirable

BENEFITS

Benefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.

EVP EyeCare and its family of brands (including Dallas Eye Care Associates, PLLC, The Eye Academy of America, LTD, Swagel Wootten Eye Center LTDW, SWH Optometry PC, and Total Vision Eye Care Group LLP) is subject to, and intends to comply with, various federal, state, and local vaccination requirements and mandates. This position is subject to a mandatory vaccination requirement and, if hired, you will be required to prove that you have received the COVID-19 vaccine or have valid religious and/or medical reasons to not be vaccinated.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

EVP EyeCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.