Patient Service Representative Jobs

Job Title: Patient Service Representative

Reports to: Registration Manager

Status: Non-Exempt

Summary: Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role provides customer service to patients and supports the patient experience throughout their time at GLMI. Effective communication between departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registering patients including; patient calls, documentation in charts, and assisting with both patient and other co-worker needs.

Our Values

As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.

Personalize the Experience

• Respectfully interact with patients, peers, and associates at their pace and level.
• Take time to listen to and understand others.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Act on opportunities to go above and beyond.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.
• Greet with eye contact and share a smile.

Own it, Do it

• Anticipate and prevent potential problems.
• Communicate clearly, respectfully, and in a timely manner.
• Take personal responsibility for your work area and the quality of your work.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).
• Follow up on inquiries promptly and accurately.
• Do what you say you will do.

Perform as One Team

• Be flexible and embrace change with a positive attitude.
• Demonstrate respect and attentiveness to team members when communicating.
• Recognize and share successes of the Great Lakes Way in action.
• Speak positively about Great Lakes, team members, and patients.
• Contribute to a fun, energetic, and positive work environment.
• Proactively offer to help others.
• Practice blameless problem solving, assuming the positive intentions of others.

Strive for Excellence

• Share information, knowledge, and expertise.
• Ask for, accept, and use feedback.
• Look for and act on opportunities for continuous improvement.
• Be relentless about acting on opportunities to learn and improve.

Duties And Responsibilities Include The Following

• Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
• Other duties as assigned
• Maintain a neat and organized waiting room.
• Verify and confirm insurance(s) and authorizations.
• Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
• Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
• Enter financial transactions and miscellaneous correspondence on computer.
• Include any and all physical requirements needed to perform position
• Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.
• Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
• Overtime may be required, as needed (this is for non-exempt positions only)
• Perform other related duties as assigned.
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.

Necessary Skills

• Ability to perform each duty as listed above
• Problem solving skills
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong computer skills including use of information systems and Google based programs
• Strong oral communication skills including both phone and in person
• Experience in radiology or medical terminology preferred
• Strong customer service skills and diplomacy

Qualifications

• High School Diploma or Equivalent, prior administrative experience helpful.

Physical And Mental Requirements

• Ability to make decisions and think quickly
• May be asked to lift up to ­­­25 pounds
• Must have mental and physical capabilities to perform all tasks listed above
• Ability to listen and communicate with patients face to face or over the phone
• Standing, walking, sitting, keyboard use for long periods of time
• Will be required to read, write, work in a fast-paced office setting

Job Posted by ApplicantPro