Patient Service Representative Jobs

Job Title: Patient Service Representative
Reports to: Registration Manager
Status: Non-Exempt
Summary: Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role provides customer service to patients and supports the patient experience throughout their time at GLMI. Effective communication between departments and exemplary patient care must be maintained. This role performs a variety of tasks beyond registering patients including; patient calls, documentation in charts, and assisting with both patient and other co-worker needs.
Our Values
As a member of the team at GLMI it is expected that you embody the Great Lakes Way in your daily actions here.
Personalize the Experience

• Respectfully interact with patients, peers, and associates at their pace and level.
• Create a tone of friendliness and warmth in conversations with patients, peers, and associates.
• Greet with eye contact and share a smile.
• Take time to listen to and understand others.
• Act on opportunities to go above and beyond.
• Demonstrate patience and compassion when interacting with patients, peers, and associates.

Own it, Do it

• Take personal responsibility for your work area and the quality of your work.
• Do what you say you will do.
• Communicate clearly, respectfully, and in a timely manner.
• Follow up on inquiries promptly and accurately.
• Anticipate and prevent potential problems.
• Be responsible and efficient with Great Lakes resources (time, scheduling, property, equipment, etc.).

Perform as One Team

• Speak positively about Great Lakes, team members, and patients.
• Be flexible and embrace change with a positive attitude.
• Practice blameless problem solving, assuming the positive intentions of others.
• Contribute to a fun, energetic, and positive work environment.
• Demonstrate respect and attentiveness to team members when communicating.
• Recognize and share successes of the Great Lakes Way in action.
• Proactively offer to help others.

Strive for Excellence

• Look for and act on opportunities for continuous improvement.
• Be relentless about acting on opportunities to learn and improve.
• Share information, knowledge, and expertise.
• Ask for, accept, and use feedback.

Duties And Responsibilities Include The Following

• Perform other related duties as assigned.
• Schedule patients for appointments and "re-call" appointments in an efficient and productive manner.
• Greet and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.
• Overtime may be required, as needed (this is for non-exempt positions only)
• Maintain a neat and organized waiting room.
• Other duties as assigned
• Receive payments from patients for services rendered and prepare bank deposits on a daily basis.
• Verify and confirm insurance(s) and authorizations.
• Enter financial transactions and miscellaneous correspondence on computer.
• Review patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.
• Answer multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner.
• Include any and all physical requirements needed to perform position
• Request patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.
• Acquire necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.

Necessary Skills

• Strong oral communication skills including both phone and in person
• Problem solving skills
• Ability to perform each duty as listed above
• Strong computer skills including use of information systems and Google based programs
• Experience in radiology or medical terminology preferred
• Strong customer service skills and diplomacy
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• High School Diploma or Equivalent, prior administrative experience helpful.

Physical And Mental Requirements

• May be asked to lift up to ­­­25 pounds
• Standing, walking, sitting, keyboard use for long periods of time
• Will be required to read, write, work in a fast-paced office setting
• Ability to make decisions and think quickly
• Must have mental and physical capabilities to perform all tasks listed above
• Ability to listen and communicate with patients face to face or over the phone

Job Posted by ApplicantPro