Patient Registration/Labor And Delivery

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:
Summary of Position:
Ability to function in a fast-paced and complex clinical environment. Assists patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, financial assistance/payment plan process, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Provides a high level of customer service to present a positive impression of Summa Health.
Minimum Qualifications:
1. Formal Education Required:
a. High school diploma or equivalent
b. Post high school level coursework in healthcare, accounting, business, public relations or related field.
2. Experience and Training Required:
a. One (1) year experience performing customer service or general office support experience in any industry. Contact or call center experience preferred.
b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
3. Other Skills, Competencies and Qualifications:
a) Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
b) Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
c) Demonstrates communication, organizational and interpersonal skills.
d) Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
e) Ability to document registration information in designated computer software applications in a timely and accurate manner.
f) Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
g) Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
h) Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
i) Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician, Nursing & Patient Relations, Documentation & Reporting, Employee Engagement.
j) Uphold the standards of the organization and service excellence as a role model for peers.
k) Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.
4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours.
b. Ability to perform bedside registration activities with a workstation on wheels.
c. Work every other weekend and holiday.
d. May be mandated for additional overtime shifts to meet operations needs of the
department.
e. Reliable Transportation required
f. Ability to adjust work hours to meet business demands as required