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Patient Collections Representative Ii (Remote)
Company | BD |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing,Research Services,Biotechnology Research |
Expires | 2023-08-12 |
Posted at | 9 months ago |
Summary
- Thoroughly document patient accounts of actions taken to collect and/or of billing status.
- Maintain standard production and quality expectations set for the department.
- Identify trends along with potential resolution and effectively communicate to leadership.
- Investigate patient billing inquiries and communicate findings effectively.
- Complete all internal system service ticket requests as assigned.
- Have a clear understanding of Medicare Guidelines and Payer Requirements.
- Actively review patient account balances and place outbound call in attempt to collect or set up payment plan for patient.
- Maintain a positive work atmosphere that embodies BD Core Values.
- Assist with inbound call volume as needed to support patient inquiries.
- Minimum of 1 years of outbound patient collections experience
- High School Diploma or general education degree (GED)
- Strong and Professional Verbal and Written Communication Skills.
- Ability to follow written directive through job aids and other training material.
- Ability to apply intermediate math skills.
- Ability to work remotely with functioning internet capabilities.
- Ability to utilize or knowledge of call center telecommunications software; including outbound dialer.
- Must be able to work Monday through Friday, 8:30 – 5:00 PM EST.
- Excellent organization, time management, and prioritization skills.
- Strong PC Skills, with minimum of moderate Excel knowledge.
- Ability to perform essential job function with high degree of independence, flexibility, and creative problem-solving techniques.
- Understanding of Insurance EOBs and Denial Reasoning.
- Ability to communicate effectively with leadership and peers.
- Exceptional listening skills with a calm demeaner and the ability to deescalate heightened conversations.
- Ability to navigate and enter data into various electronic systems while maintaining the integrity and accuracy of the data.
- Review and Comprehend Medical Records.
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