Patient Care Coordinator Ii - Pelvic Health

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
Medical Assistant/PATIENT CARE COORDINATOR II - Pelvic Health
Want to be part of a great team? The Pelvic Health Center is looking for a Patient Care Coordinator (PCC) to be part of our strong team environment. A PCC works as the point person navigating the patients from every discipline through their clinic visit in the Pelvic Health Center and Gynecology Clinic in Redwood City. We’re looking for someone who enjoys working with patients and helping them obtain the care they need. Our team members are cross trained to work in multiple roles from front desk to back office. The PCC rooms patients, chaperones during patient visits, checks patients out, schedules follow up appointments, sets up procedural areas, assists providers during procedures, manages providers schedules and ensures timely communication between the patient and the provider by responding to patient messages.
Patients with pelvic floor dysfunction are referred to this clinic to confirm diagnosis or for follow up treatment. Our patient population includes both men and women who have a variety of pelvic related medical concerns. We use a multidisciplinary approach to care which includes specialists from Urology, Gynecology, Colorectal, Gastroenterology, Physical Therapy and Pain.
If you are looking for a clinic home to call your own…consider this as your first choice in positions!
What We're Looking For

• Strong experience in high volume clinic preferred
• Experience in EPIC preferred
• GYN and urology experience preferred

Benefits
Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices. And so much more – Generous Leave & Time Off, Wellness Program, Special Programs, Educational Assistance, and Adoption Assistance!
This is a Stanford Health Care job.
A Brief Overview
The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.
Locations
Stanford Health Care
What You Will Do

• Scheduling
• Customer Service
• Collects and sends specimens to appropriate labs for testing per protocol.
• Schedule radiology appointments.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
• Provides information, referrals and customer s If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
• Patient Care
• Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
• Administers medication following approved procedures and only after checking medication and dose with a licensed person.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Maintains clean and orderly exam rooms, hallways and work areas.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Processes requests for prescription refills according to established practice.
• As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.

Day - 10 Hour (United States of America)
Join our team of dedicated professionals and transform your nursing practice!
Stanford Nurses are recognized as bold leaders, compassionate healers, educators, and mentors, providing the highest standards of excellence in care while generating long-term impressions that continue to set SHC apart as the best place to work and thrive. Stanford Nursing offers a wide array of career advancement opportunities, access to the latest technologies and health care innovations, and boasts a workplace culture that encourages personal growth and work-life balance, while honoring its commitment to delivering evidence-based and patient-centered care.
ANCC Magnet Designation: The American Nurses Credentialing Center (ANCC) Magnet Model provides a framework for clinical, operational, and leadership practice, serving as a roadmap for Stanford Nursing's ongoing pursuit toward nursing excellence.
Watson Caring Science: Beginning in 2007, SHC embraced Jean Watson's transformative "Caring Science" theory of human caring and love. This intertwining of "Caring Science" with nursing practice translates into increased intentionality and a deepening of authentic presence; thereby renewing nurse relationships through universal, ethical, and person-centered care.
A Brief Overview
Nurse Coordinator describes a variety of specialized nursing positions that provide professional support, planning, coordinating, and facilitating patient care for selected patient populations across the continuum of care, ensuring compliance with provider orders and established policies and procedures. This position utilizes the nursing process without providing direct patient care. Nurse Coordinators provide coordination and care for patients requiring assistance and support in accessing and managing their health care needs. As an integral member of the care team, they collaborate with other health care professionals to ensure continuity of care and coordination of a wide variety of patient care services. Responsibilities include coordinating patient communication, patient education, and preparing patients and/or caregivers for procedures and tests in collaboration with the health care team; ensuring continuity of care and coordination, identifying opportunities to improve patient care services; and assisting clinic management to identify and develop operational needs.
What You Will Do

• Facilitates continuity of care using the nursing process, interprofessional collaboration, and coordination of and access to appropriate health care services and community resources across the care continuum
• Provides age-specific, quality, patient-centered care to all patients using the nursing process and standards of nursing practice with sensitivity and respect for the diversity of the human experience
• Maximizes productivity by focusing on goals, purpose and priorities. Completes written reports and projects within appropriate time frames. Reviews tasks, sets priorities, and revises plans for effective time management.
• Pursues lifelong learning to update and expand clinical, organizational, and professional knowledge, skills, and abilities in professional practice
• Other duties, as assigned including On Call responsibilities.
• Acts as partners, advocates, and advisors, assists and supports patients/families in the optimal management of their health care, respecting their culture and values, individual needs, health goals, and treatment preferences
• Collaborates with inpatient and other clinic staff to develop informational/educational materials appropriate for the patient population. Assesses learning needs of patient populations and develops curriculum/content accordingly.
• Applies appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting patient to navigate health care system, and evaluating patient outcomes.
• Interacts with patients during face-to-face encounters or through a variety of telecommunication strategies in the virtual environment, often establishing long-term relationships
• Expedites appropriate care and treatment, using critical reasoning and astute clinical judgment especially given the patient may present with complex problems or potentially life-threatening conditions
• Assesses, triages, and provides nursing consultation, performs follow-up and care coordination during face to face encounters or using telecommunications technologies during encounters
• Utilizes performance improvement methodology to design data collection systems / processes and identifies opportunities to improve care / service for patients.
• Demonstrates leadership by inspiring others to achieve their best and acknowledging the positive contributions of staff in the manner they wish to receive it. Promotes team building. Participates in formal and informal development and evaluation of staff competency.
• Always focuses on patient safety and quality of nursing care during each encounter.

Education Qualifications

• Bachelor’s degree or equivalent from an accredited college/university Required

Experience Qualifications

• Two (2) years of progressively responsible and directly related work experience

Required Knowledge, Skills And Abilities

• Demonstrated skills in teaching, educating, problem-solving, and critical thinking
• Knowledge of computer systems and software used in assigned work area
• Ability to evaluate, implement and, as necessary, modify a patient care plan to meet the needs of individual patients
• Knowledge of medical terminology; principles and practices of health promotion, risk reduction, illness and disease prevention and management; medications and drugs, common dosages, their physical and physiological effects, and possible adverse reactions
• Ability to integrate patient care with other members of the interdisciplinary health care team and provide direction or guidance to non-licensed personnel in assigned area of responsibility to ensure quality care
• Ability to apply a professional nursing code of ethics and professional guidelines to clinical practice
• Knowledge in specialty area of practice
• Demonstrated skills in project development/management, if applicable
• Demonstrated skills in translating complex medical terminology for patients, and answering questions
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; department standards, protocols, policies and procedures governing the provision of nursing care in the assigned work area
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, the health care system, the responsibility and accountability for the outcome of practice
• Knowledge of medical and professional nursing ethics and patient privacy rights
• Ability to anticipate, assess, plan for, and manage physical, psychological, social needs, and quality of life of the patient and family/caregiver, and provide appropriate support, comfort, and reassurance
• Demonstrated skills in communication and effective interaction with others in challenging situations

Licenses and Certifications

• California Registered Nurse (RN) license
• Basic Life Support (BLS) for providers issued by the American Heart Association

These Principles Apply To ALL Employees
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $68.38 - $90.62 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.