Patient Account Representative Jobs

Our Story

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values

• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients

This is a REMOTE FULL TIME position. (option to go into our Boston office)

We are set up to hire in the following states: MA, GA, NJ, PA, NH, FL, TX, CO, NC for remote work.

Where you’ll see your impact:

The Patient Access Representative plays a crucial role in ensuring the smooth and efficient clinical operations for our patients. This position involves handling various aspects related to patient care, including answering phone calls, scheduling, checking patients in for their virtual visits, providing excellent customer service, registering patients into the Electronic Health Record (EHR) system, verifying insurance information, and providing follow-up support to patients.

What you’ll be responsible for:

• Respond to inquiries and provide assistance to patients regarding financial matters, insurance coverage, billing questions, and payment options
• Outreach and schedule patients on a waiting list for a doctor’s appointment
• Address patient concerns and provide guidance on navigating the financial aspects of healthcare services
• Check patients in for their virtual visits; verify correct patient demographics and insurance information
• Outreach patients who are new to NuvoAir to fully register them in the EHR
• Support the clinical team by making outreach calls for scheduling
• Manage tasks in the EHR regarding patient messages around scheduling, medical records, referrals

This may be a fit if you have:

• Strong customer service and communication skills
• Proficient in using computer software applications, including Google Workplace
• Previous experience in a similar role, preferably in a healthcare setting
• Previous experience in a similar role, preferably in a healthcare setting
• High school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus)
• Familiarity with Electronic Health Record (EHR) systems and scheduling systems
• Attention to detail and ability to work with accuracy in a fast-paced environment

You’ll love us because:

• A global, diverse team that works hard without taking ourselves too seriously
• Annual Learning & Development stipend - your professional growth is important!
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment - there’s no “standard” 9-5 here
• Unlimited PTO - take time to recharge when you need it
• Retirement plan + company match
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Mission driven culture that’s recognized by “Best Places to Work” awards
• As a remote-first company with hybrid options, we are set up to hire in the following states: MA, GA, NJ, PA, NH, FL, TX, CO, NC
• Equity that’s venture-backed by top, global VCs - when we win, we win together

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!

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